About Chewy

Chewy, Inc. and its wholly-owned subsidiaries (Chewy) operate as a pure play e-commerce business geared toward pet products for dogs, cats, fish, birds, small pets, horses, and reptiles. Chewy serves its customers through its retail website, www.chewy.com, and its mobile applications and focuses on delivering exceptional customer service, competitive prices, outstanding convenience (including Chewy’s Autoship subscription program, fast shipping, and hassle-free returns), and a large selection of high-quality pet food, treats and supplies, and pet healthcare products. The company seeks to continually develop innovative ways for its customers to engage with it, as its website and mobile app allow its pet parents to manage their pets’ health, wellness, and merchandise needs, while enabling them to conveniently shop for its products. The company partners with more than 3,500 of the best and most trusted brands in the pet industry offering more than 110,000 products and services offerings, to bring what is a high-bar, customer-centric experience to its customers. By leveraging its extensive infrastructure of the company’s supply chain consisting of seventeen fulfillment centers, it is typically able to offer its products in a localized manner with the capability to serve over 80% of the U.S. population overnight and almost 100% in two days. The company operates in a large and growing industry in the U.S., which consists of pet food and treats, pet supplies and pet medications, other pet-health products, and pet services. Strategy The key elements of the company’s strategy are to continue to grow sales from its existing customer base; acquire new customers; leverage its technological and operational efficiencies; continue to grow its private brands; expand further into pet healthcare; and explore broader platform opportunities. Customers and Markets The company serves customers through its website and mobile applications and focus on delivering the best products with the best service. The company operates customer service centers 24/7 to serve its customers every single day of the year. Trademarks and Intellectual Property The company owns a number of trademark registrations and applications in the U.S. and in certain foreign jurisdictions. These trademarks include, among others, American Journey, Blue Box Event, Careplus, Chewy, Chewy.com, Dr. Lyon’s, Frisco, Goody Box, Onguard, PetMD, Practice Hub, Tiny Tiger, True Acre Farms, Tylee’s, and Vibeful. The company also owns numerous domain names in connection with its business, including www.chewy.com. Seasonality Seasonality in the company’s business does not follow that of traditional retailers, such as typically high concentration of revenue in the holiday quarter (year ended January 2023). The company’s net sales tend to grow throughout the fiscal year as it continues to acquire additional new customers and they continue to purchase from the company. The company recognized 24%, 24%, 25%, and 27% of its annual net sales during the first, second, third, and fourth quarters of fiscal year 2022, respectively. History Chewy, Inc. was founded in 2010. The company was incorporated in 2013.