About CSG Systems International

CSG Systems International, Inc. (CSG) operates as a purpose-driven, SaaS platform company that enables global companies in a wide variety of industry verticals to tackle the ever-growing complexity of business in the digital age. The company’s cloud-first architecture and customer-centric approach empower companies to deliver unforgettable experiences for their B2B (business-to-business), B2C (business-to-consumer), and B2B2X (business-to-business-to-consumer) customers, making it easier for people and businesses to connect to, use and pay for the services they value most. CSG manages billions of critical customer interactions annually. The company helps its customers deliver personalized, secure, and integrated customer experience solutions in order to grow their revenues and wow their customers with future-ready solutions that drive exceptional customer experiences. Solutions Revenue Management and Digital Monetization The company provides robust, integrated real-time revenue management platforms leveraging public cloud, private cloud, or on-premise deployments to optimize and monetize transactions at every stage of the customer lifecycle. The company’s flexible, configurable business support systems help companies monetize and digitally enable their customer engagement. These solutions span the commerce lifecycle, streamlining the entire revenue monetization process from concept to cash, helping companies address digital transformation in the ever-changing and dynamic business world in which they operate. For Communication Service Providers (‘CSPs’), the company provides new revenue sources beyond connectivity, information, and communications services. For consumers, it enables personalized new digital capabilities in a simpler to consume and engage model. But, behind these ‘simple’ user experiences are complex B2B, B2C, and B2B2X platforms, rich collaboration ecosystems, and a web of partnerships, which are underpinned by open application programming interfaces, or APIs, distributed architecture, and microservices technology. The company’s solutions are architected to bring speed, agility, and interoperability while maintaining the operational stability, security, reliability, and scalability needed to power these complex ecosystems. The company enables companies to bring new services to market with hyper speed and scale with its revenue management platforms, which are key to growing revenue and profits in a digital world. Transformational Customer Experiences Customer experience is the number one differentiator for businesses. The company helps businesses ‘win’ on this front by helping them be easier to do business with digitally in the moments that matter. The company does this with its SaaS platforms that leverage AI technology and drives loyalty and growth across the customer lifecycle. Some of the biggest communications, financial services, healthcare, and retail brands in the world rely on the company’s solutions, expertise, and insights to enable better experiences and drive customer engagement and retention. Retaining and growing these consumer relationships is critical for industry leaders to continue to thrive and grow. Post-acquisition, the company helps these companies deliver differentiated experiences across digital channels creating engagements that are personalized, predictive, and proactive. The company’s extensive customer analytics unlock critical insights from the trail of data footprints across websites, stores, emails, texts, and other channels throughout consumer journeys, enabling real-time decisions and personalized digital communication. The company’s data and orchestration approach utilizes AI to ignite exceptional experiences that fuel loyalty and growth by creating detailed profiles and propelling customized acquisition, engagement, and retention strategies. This translates into faster results, lower risk, and ultimately, better business outcomes for the company’s customers. Payments The company continues to see an increase in the velocity and the expectations from the company’s merchants and partners that make digital payments table stakes for every facet of their customer's life – whether that be paying rent, property taxes, gym memberships, educational fees, or other goods and services. The company has been recognized as a leader in payments, providing a full end-to-end SaaS payments platform, allowing organizations to accept electronic check/ACH, debit and credit card payments, and offer the ability to receive funds quicker via same-day ACH. With one of the most robust and complete payments platforms in the market, the company enables integrated software vendors (‘ISV’) to differentiate their solution stack by offering a fully customizable payments platform that seamlessly integrates into existing architectures to help their customers scale payments smarter and faster. The company’s all-in-one payments platform simplifies and enables businesses and governments to onboard merchants quickly, deliver ongoing innovation, and address the changing market demands in digital payments. The company’s platform handles tens of billions of dollars in payment volumes annually for approximately 114,000 active merchants and the company does this all in a secure, PCI-compliant environment. With the company’s advanced fraud identification and prevention, utilizing AI-driven behavioral analysis and detection, the company is able to help entities optimize their revenue, minimize their losses, and most importantly, protect their reputation. Taken in whole or in modules, the company’s SaaS payments platform combined with the company’s deep domain expertise, helps leading brands across different industries optimize their business processes and integrate critical back- and front-office technology platforms to create a differentiated customer experience, resulting in accelerated growth and profits. Technology Innovation & Operations The company’s products are recognized by industry analysts as best-in-class in the areas of 5G/IOT monetization, financial services, technology, telecom, field service management, OSS/BSS, journey orchestration, journey analytics, customer experience, and integrated payments. In addition, the company provides operational services encompassing infrastructure management (including hardware, application, and environmental management), application configuration management (including configuration development, release, and deployment) and business operations management (including event processing, revenue management, and settlement). The company’s pre-integrated approach, combined with its deep domain experts managing the applications, allow the company’s customers to scale their operations and do what matters most – focus on satisfying their end customers and growing their businesses. Strategic Focus The company’s strategic focus is underpinned by its key business priorities: accelerating the company’s revenue growth; creating and leading with category-defining technology; delivering an exceptional customer experience; becoming the SaaS technology provider of choice for CSPs; and expanding into big, higher growth industry verticals. Customers The company works with some of the world’s leading brands in a wide variety of industry verticals. These range from working with leading CSPs like Charter, Comcast, MTN, Airtel Africa, DISH, Mobily, Verizon, AT&T, American Movil, and Telstra. Outside of the CSP space, the company works with hundreds of other customers and approximately 114,000 active merchants, including some of the largest financial services companies, three of the largest pharmacy retailers in the U.S., property management companies, and state and local governments. The company generates approximately 40% of its revenue from its two largest customers, Charter and Comcast, which each accounted for over 10% or more of the company’s total revenue. Professional Services The company employs professional services experts globally who bring both deep domain expertise and a wide range of skills – including solution architecture, project management, systems implementation, system integration, and business consultancy – to every services project. The company applies a structured methodology to each of the company’s engagements, leveraging consistent world-class processes, best-practice program management, and systemized templates in the deployment of the company’s solutions. Sales and Marketing The company organizes its sales efforts to customers primarily within its geographically dispersed, dedicated account teams, with senior level account managers who are responsible for winning new customers, expanding the company’s business with existing customers, and renewing existing contracts. In addition, the company has partnerships and alliances with leading industry participants. The account teams are supported by sales support personnel who are experienced in the various industry-leading solutions that the company provides. Competition The company’s competitors include companies who deliver on-premise bespoke custom offerings (i.e., Amdocs Limited and NEC Netcracker), software solutions (i.e., Salesforce, Adobe, Pegasystems, and Twilio), internally developed enterprise applications, network operators (i.e., Ericsson and Huawei), large outsourced transactional communications companies (i.e., Intrado and Fiserv), systems integrators (i.e., Accenture and Tech Mahindra), and large payments processors (i.e., FIS and Fiserv) and payments specialists (i.e., Stripe and Nuvei/Paya). Regulatory Matters The company is required to be in compliance with transfer pricing, securities laws, and other statutes and regulations, such as the Foreign Corrupt Practices Act (‘FCPA’), and other countries’ anti-corruption and anti-bribery laws. The company is also subject to labor and employment laws, including regulations established by the U.S. Department of Labor, the countries in which the company does business, and other local regulatory agencies, which sets laws governing working conditions, paid leave, workplace safety, wage and hour standards, and hiring and employment practices. Research and Development The company’s research and development expense was $143.2 million for 2023. History CSG Systems International, Inc., a Delaware corporation, was founded in 1994. The company was incorporated in 1994.