About Cognizant Technology Solutions

Cognizant Technology Solutions Corporation operates as a professional services company that engineers modern businesses and delivers strategic outcomes for its clients worldwide. The company helps clients modernize technology, reimagine processes and transform experiences so they can stay ahead in a fast-changing world. The company provides industry expertise and close client collaboration, combining critical perspective with a flexible engagement style. The company tailors its services and solutions to specific industries with an integrated global delivery model that employs client service and delivery teams based at client locations and dedicated global and regional delivery centers. The company’s collaborative services include digital services and solutions, consulting, application development, systems integration, quality engineering and assurance, application maintenance, infrastructure and security, as well as business process services and automation. Digital services continue to be an important part of the company’s portfolio, aligning with its clients' focus on becoming data-enabled, customer-centric and differentiated businesses. Strategy The key elements of the company’s strategy include growing in select industries - investing in prioritized industries to drive differentiation across its value chain; expanding internationally - growing by prioritizing strategic growth accounts; building large deal capabilities - enhancing creative deal generation with the right solutions, deal modeling and governance; capturing the AI opportunity - protecting and expanding in target areas while improving efficiency; and continuing to implement its IT roadmap – continuing to modernize and execute critical projects necessary to lead with AI. The company seeks to drive organic growth through investments in its digital capabilities across industries and geographies, including the extensive training and reskilling of its technical teams and the expansion of its local workforces in the United States and other markets around the world. Additionally, the company pursues select strategic acquisitions that can expand its talent, experience and capabilities in key digital areas or in particular geographies or industries. Segments The company operates through Financial Services (FS), Health Sciences (HS), Products and Resources (P&R), and Communications, Media and Technology (CMT) segments. Financial Services (FS) This segment includes banking and insurance. Health Sciences (HS) This segment consists of a single operating segment of the same name. Products and Resources (P&R) This segment includes retail and consumer goods; manufacturing, logistics, energy and utilities; and travel and hospitality. Communications, Media and Technology (CMT) This segment consists of a single operating segment of the same name. The company’s clients seek to partner with service providers that have a deep understanding of their businesses, industry initiatives, customers, markets and cultures and the ability to create solutions tailored to meet their individual business needs. Across industries, the company’s clients are confronted with the risk of being disrupted by nimble, digital-native competitors. They are therefore redirecting their focus and investment to digital operating models and embracing DevOps and key technologies that enable quick adjustments to shifts in their markets. The company’s deep knowledge of the industries it serves and its clients’ businesses has been central to its growth and high client satisfaction, and it continues to develop and deploy its client-centric culture, innovating together to produce transformative outcomes. The company’s FS segment includes banking, capital markets, payments and insurance companies. Demand in this segment is driven by the company’s clients’ need to adopt and integrate digital technologies to serve their customers while complying with significant regulatory requirements and adapting to regulatory change. These digital technologies enable enhanced customer experience, robotic process automation, analytics and AI in areas such as digital lending, fraud detection and next generation payments. In addition to having platforms that drive outcomes at speed, demand is created by the company’s clients’ desire to reduce complexity through packaged solutions and suppliers with embedded product partners. The company’s HS segment consists of healthcare providers and payers, and life sciences companies, including pharmaceutical, biotech and medical device companies. Demand in this segment is driven by emerging industry trends, including the shift towards consumerism, outcome-based contracting, digital health and delivering integrated seamless, omni-channel, patient-centered experiences. These trends result in increased demand for services that drive operational improvements in areas such as clinical development, pharmacovigilance and manufacturing, as well as claims processing, enrollment, membership and billing. Demand is also created by the adoption and integration of digital technologies, such as AI to shape personalized care plans and predictive data analytics to improve clinical trial designs, patient engagement and care outcomes. The company’s P&R segment includes manufacturers, automakers, retailers and travel and hospitality companies, as well as companies providing logistics, energy and utility services. Demand in this segment is driven by the company’s clients’ focus on improving the efficiency and sustainability of their operations; the enablement and integration of mobile platforms to support sales and other omni-channel commerce initiatives; the generational shift from mechanical to software-defined, experience-driven vehicles; grid modernization to prepare for a decarbonized and consumer-driven energy landscape; and their adoption and integration of digital technologies, such as the application of intelligent systems to manage supply chains and enhance overall customer experiences, and IoT to instrument functions for factories, real estate, fleets and products to increase access to insight-generating data. The company’s CMT segment includes global communications, media and entertainment, education, information services and technology companies. Demand in this segment is driven by the company’s clients’ need for services related to digital content, business process improvement, technology modernization, the creation of unified and compelling user experiences and identifying new revenue streams to drive growth. In response to this demand, it focuses on services and solutions in the areas of monetization and evolution of networks, media supply chain transformation, product engineering and verticalization, as well as data modernization and customer experience design. The services the company provides are distributed among a number of clients in each of its business segments. Services and Solutions The company’s services include digital services and solutions, consulting, application development, systems integration, quality engineering and assurance, application maintenance, infrastructure and security, as well as business process services and automation. Additionally, the company develops, licenses, implements and supports proprietary and third-party software products and platforms. Central to the company’s strategy to align with its clients’ need to modernize is its continued investment in new technologies, including AI, cloud, data modernization, automation, digital engineering and IoT. These four capabilities enable clients to put data at the core of their operations, improve the experiences they offer to their customers, tap into new revenue streams, automate operations, defend against technology-enabled competitors. In many cases, the company’s clients' new digital systems are built on the backbone of their existing legacy systems, which can increase complexity and impact business continuity. In the post-pandemic environment, the company’s clients have a sustained need to modernize their businesses, which has led to increased demand for digital capabilities, such as mobile workplace solutions, e-commerce, automation, AI and cybersecurity services and solutions. The company’s services and solutions are organized into five integrated practices, which help it better serve its clients through integrated solutioning and delivery. These practices are Core Technologies and Insights, Enterprise Platform Services, Industry Solutions, Intuitive Operations and Automation and Software and Platform Engineering. The company’s consulting professionals have deep industry-specific expertise and work closely across its practices to create intuitive operating models that leverage a wide range of digital technologies across its clients’ enterprises to deliver higher levels of efficiency, new value for their customers and business outcomes that align to their industries. Core Technologies and Insights The company’s Core Technologies and Insights practice helps clients build agile and relevant organizations that apply the power of cloud, data and IoT to help them perform better and innovate faster. The company’s clients can harness data securely in cloud-first architectures, enabling them to become highly resilient enterprises that are capable of quickly adapting to market dynamics. Areas of focus within this practice are Cloud, infrastructure and security, which helps simplify, modernize and safeguard IT environments, creating new business opportunities; AI and analytics, which helps clients formulate actionable insights from unstructured data to drive a greater understanding of their customers and operations; and IoT, which unlocks greater insights and new business models. Enterprise Platform Services The company’s Enterprise Platform Services practice helps its clients digitally transform multiple front- and back-office business processes, implementing enterprise-wide platforms that enable customer experience, customer relationship management, human capital management, supply chain management, enterprise resource planning and finance. The company’s services decrease time to market, drive efficiencies and deliver impactful experiences. The company’s clients can better share information, simplify IT processes, automate workflow and improve flexibility. This practice focuses on application services, which help enterprises engage their partner ecosystems more productively, and run their operations and financial organizations more efficiently while enabling improved employee and customer experiences. The company works closely with partners, including Adobe, Amazon Web Services, Cisco, Google, Microsoft, Oracle, Pegasystems, Salesforce, SAP, ServiceNow, Workday and many others. Industry Solutions The company’s Industry Solutions was established as part of Cognizant’s strategy to build differentiation at the industry level. The practice integrates industry technologists and thought leaders specialized in vertical micro-segments. These teams work with specialized partners to develop industry-specific products and services that enable clients to improve productivity, increase operational excellence and accelerate innovation. Intuitive Operations and Automation The company’s Intuitive Operations and Automation practice helps clients build and run modern operations through two main vehicles: AI-led automation and business process outsourcing services. The company’s automation advisory, implementation and managed services experts partner with clients to transform end-to-end processes, design and manage the next-generation human and digital workforce, enable seamless experiences and achieve multi-fold productivity increases. The company’s technology-driven business process outsourcing services help clients transform and run functions and industry-specific processes such as finance and accounting, omni-channel customer care, loan origination, annotation services, location-based services and medical data management. Areas of focus are: Business process outsourcing services, which help deliver business outcomes including revenue growth, increased customer and employee satisfaction, and cost savings; and AI-led automation, which includes advisory and process and IT automation solutions designed to simplify and accelerate automation adoption. Software and Platform Engineering The company’s Software and Platform Engineering practice helps clients develop modern enterprises through digital products, services and solutions that help them improve employee experiences and deliver new value for their customers. The company’s clients can leverage data, technologies and its digital engineering, design and product development capabilities to build world-class experiences, and a responsive, agile and intuitive framework for continuous innovation. Areas of focus are: Digital engineering, which delivers modern business software; and Application development and management, which improves or reimagines applications. Global Delivery Model The company operates in an integrated global delivery model, with delivery centers worldwide to provide its full range of services to its clients. The company’s delivery model includes employees deployed at client sites, local or in-country delivery centers, regional delivery centers and offshore delivery centers, as required to best serve its clients. As it continues to scale its digital services and solutions, the company focuses on hiring in the United States and other countries where it delivers services to its clients to expand its in-country delivery capabilities. The company’s extensive facilities, technology and communications infrastructure are designed to enable the effective collaboration of its global workforce across locations and geographies. Competition The company’s direct competitors include, among others, Accenture, Atos, Capgemini, Deloitte Digital, DXC Technology, EPAM Systems, Genpact, HCL Technologies, IBM Consulting, Infosys Technologies, Tata Consultancy Services and Wipro. Intellectual Property, Certain Trademarks, Trade Names and Service Marks The company has registered, and applied for the registration of, U.S. and international trademarks, service marks, and domain names to protect its brands, including its Cognizant brand, which is one of its most valuable assets. The company owns or is licensed under a number of patents, trademarks and copyrights of varying duration, relating to its products and services. Cognizant and other trademarks appearing in this report are registered trademarks or trademarks of the company and its affiliates in the United States and other countries, or third parties, as applicable. History Cognizant Technology Solutions Corporation was founded in 1994. The company was incorporated in 1998.