About Diebold Nixdorf

Diebold Nixdorf, Incorporated automates, digitizes and transforms the way people bank and shop. As a partner to the majority of the world's top 100 financial institutions and top 25 global retailers, the company's integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries. Strategy The company partners with other leading technology companies and regularly refines its research and development (R&D) spend to support a better transaction experience for consumers. Services and Product Solutions The company offers a broad portfolio of solutions designed to automate, digitize and transform the way people bank and shop. As a result, the company’s operating structure is focused on its two customer segments — Banking and Retail. Leveraging a broad portfolio of solutions, the company offers customers the flexibility to purchase combinations of services, software and products that drive the most value to their business. Banking The company provides integrated solutions for financial institutions of all sizes designed to help drive operational efficiencies, differentiate the consumer experience, grow revenue and manage risk. Banking Services Services represents the largest operational component of the company and includes product-related services, implementation services and managed services. Product-related services incidents are managed through remote service capabilities or an on-site visit. The portfolio includes contracted maintenance, preventive maintenance, ‘on-demand’ maintenance and total implementation services. Implementation services help the company’s customers effectively respond to changing customer demands and includes scalable solutions based on globally standardized processes and tools, a single point of contact and reliable local expertise. Managed services and outsourcing consists of managing the end-to-end business processes and technology integration. The company’s integrated business solutions include self-service fleet management, branch life-cycle management and ATM as-a-service capabilities. The company's DN Vynamic software is the first end-to-end software portfolio in the banking marketplace designed to simplify and enhance the consumer experience. This platform is cloud-native, provides new capabilities and supports advanced transactions via open application program interface (API). In addition, the company’s software suite simplifies operations by eliminating the traditional focus on internal silos and enabling inter-connected partnerships between financial institutions and payment providers. Through its open approach, DN Vynamic brings together legacy systems, enabling new levels of connectivity, integration, and interoperability. The company’s software suite provides a shared analytic and transaction engine. The DN Vynamic platform can generate new insights to enhance operations; prioritizing consumer preferences rather than technology. In 2020, the company launched the AllConnect Data Engine (ACDE), which enables a more data-driven and predictive approach to services. As of December 31, 2022, more than 175,000 devices were connected to ACDE. As the number of connected devices increases, the company expects to benefit from more efficient and cost-effective operations. Banking Products The banking portfolio of products consists of cash recyclers and dispensers, intelligent deposit terminals, teller automation and kiosk technologies. As financial institutions seek to expand their self-service transaction set and reduce operating costs by shrinking their physical branch footprint, the company offers the DN Series family of self-service solutions. Retail The company’s comprehensive portfolio of retail solutions, software and services improves the checkout process for retailers while enhancing shopping experiences for consumers. Retail Services Diebold Nixdorf AllConnect Services for retailers include maintenance and availability services to continuously optimize the performance and total cost of ownership of retail touchpoints, such as checkout, self-service and mobile devices, as well as critical store infrastructure. The solutions portfolio includes implementation services to expand, modernize or upgrade store concepts; maintenance services for on-site incident resolution and restoration of multivendor solutions; support services for on-demand service desk support; operations services for remote monitoring of stationary and mobile endpoint hardware, as well as application services for remote monitoring of multivendor software and planned software deployments and data moves. As a single point of contact, service personnel plan and supervise store openings, renewals and transformation projects, with attention to local details and customers’ global IT infrastructure. The DN Vynamic software suite for retailers provides a comprehensive, modular and open solution ranging from the in-store check-out to solutions across multiple channels that improve end-to-end store processes and facilitate continuous consumer engagements in the support of a digital ecosystem. This includes click & collect, reserve & collect, in-store ordering and return-to-store processes across the retailers' physical and digital sales channels. Operational data from a number of sources, such as enterprise resource planning (ERP), POS, store systems and customer relationship management systems (CRM), may be integrated across all customer connection points to create seamless and differentiated consumer experiences. In 2021, the company entered the electric vehicle (EV) charging station services business, a market with a customer profile potentially comparable to the existing retail business. The company’s global services capability, including its technicians, the company’s skills in global spare parts logistics management, and multi-lingual help desks have initially resonated with market participants who own public charging stations. Retail Products The retail product portfolio includes self-checkout (SCO) products and ordering kiosks facilitate a seamless and efficient transaction experience. The BEETLE/iSCAN EASY eXpress, hybrid products, can alternate from attended operation to SCO with the press of a button. The K-two Kiosk automates routine tasks and in-store transactions, offers order-taking abilities, particularly at quick service restaurants (QSRs) and fast casual restaurants and presents functionality that furthers store automation and digitalization. The retail product portfolio also includes modular and integrated, ‘all-in-one’ point of sale (POS) and self-service terminals that meet changing consumer shopping journeys, as well as retailers’ and store staff’s automation requirements. Supplementing the POS system is a broad range of peripherals, including printers, scales and mobile scanners, as well as the cash management portfolio, which offers a wide range of banknote and coin processing systems. Additionally, the company’s retail software solutions are inclusive of a cloud native software platform which is hardware agnostic and multi-vendor capable. Government Regulation As a company with global operations, the company is subject to complex foreign and the U.S. laws and regulations, including trade regulations, tariffs, import and export regulations, anti-bribery and corruption laws, antitrust or competition laws, data privacy laws, such as the EU General Data Protection Regulation (the GDPR), and environmental regulations, among others. The company has policies and procedures in place to promote compliance with these laws and regulations. Research, Development and Engineering The company’s research, development and engineering costs were $120.7 for the year ended December 31, 2022. Competition In certain countries, the company sells to and/or competes with independent ATM deployers, such as Payment Alliance International and Euronet, that primarily operate in the non-bank retail market. The company competes with some of the key players highlighted above plus other technology firms, such as Toshiba and Fujitsu, and specialized software players such as GK Software, Oracle, Aptos and PCMS. With respect to higher value managed services, the company competes with large IT service providers, such as IBM, Atos, Fiserv and DXC Technology. In the self-service software market, the company, in addition to the key hardware players highlighted above, competes with several smaller, niche software companies like KAL, and with the internal software development teams of banks and retailers. History The company was founded in 1859. It was incorporated in 1876. The company was formerly known as Diebold, Incorporated and changed its name to Diebold Nixdorf, Incorporated in 2016.