About Amdocs

Amdocs Limited provides software and services solutions to communications and media companies in North America, Europe and internationally. The company provides software and services for approximately 400 communications, entertainment and media industry and other service providers in developed countries and emerging markets. The company's customers include telecommunications companies in the world (including America Movil, AT&T, Bell Canada, Singtel, Telefonica, Telstra, T-Mobile, Verizon and Vodafone), as well as broadband, mobile and entertainment providers (including Altice USA, Charter, Comcast, DISH, J:COM, Rogers Communications and Sky), small to midsized communications businesses and mobile virtual network enablers/mobile virtual network operators and providers of media and other services, such as financial services. It also holds relationships with hundreds of content owners and distributors worldwide, including MGM and Warner Bros. Discovery. The company's software and services, which it develops, implements, and manages, are designed to meet the business imperatives of its customers. Its offerings are based on a product and services mix, using technologies and methodologies, such as cloud and cloud native, microservices, DevSecOps, low-/no-code, edge computing, open source, bimodal operations, Site Reliability Engineering (SRE) and increasing amounts of automation through standard information technology (IT) tools, open application program interfaces (APIs) and artificial intelligence (AI), generative artificial intelligence (GenAI), machine learning (ML). As a result, its offerings enable service providers to engage their customers, introduce new products and services, automate service and network operations, monetize connectivity and content, support new business models and improve their understanding of their customers. To fulfill its responsibilities to its customers, the company sometimes engage third-party vendors and system integrators providing complementary products and services, including hardware and software. The company maintains development and support facilities worldwide, including Brazil, Canada, Cyprus, India, Ireland, Israel, Mexico, the Philippines, the United Kingdom, and the United States and has operations in North America, Europe, Israel, Latin America, Africa, and the Asia-Pacific region. Offerings The company's understanding of its customers' business needs provides the framework for its portfolio of capability-based products and services. Its offerings are designed to meet the challenges facing its customers as they roll out 5G networks, migrate to the cloud and transform into digital service providers within the framework of a hybrid IT environment, which requires them to introduce new cloud-native applications, while operating legacy systems. In 2023, the company released Amdocs CES23, a 5G and cloud-native, microservices-based version of its customer experience suite, which is open and integrated all the way from the network to the end-user experience. The CES23 suite enables service providers to build, bundle, deliver and monetize advanced services, leveraging their investments in technologies, such as 5G standalone networks, multi-access edge computing (MEC), programmable networks, AI, GenAI, ML, and the cloud. CES23 also provides enhanced business-to-business (B2B) capabilities for a streamlined business customer experience across marketing, sales, ordering, service activation, orchestration and consumption, and monetization, as well as operations, and enables the rapid introduction of advanced digital services and new business models aligned with partner-based solutions for all types of B2B segments and services. The CES23 suite includes the newly launched AI-driven Customer Engagement Platform, based on the company's partnership with Microsoft announced in February 2023. This platform improves both the customer and employee experience, providing consumers and enterprise customers with a broad solution set for the B2B segment, spanning all customer engagement activities and journeys for streamlined business processes across all channels and applications - from browsing for services and devices, through ordering and fulfillment, to customer care. The CES23 suite further comprises the monetization suite for charging, billing, policy and revenue management among other functions, capable of monetizing hybrid connectivity services, content (OTT) offerings, as well as advanced partner-based digital services and 5G use cases; and the company's intelligent networking suite with a set of modular, flexible and open service lifecycle management capabilities designed for network automation journeys, such as digital-to-network automation, end-to-end service and network orchestration, 5G slice and edge automation, and Network-as-a-Service. In 2023, the company launched amAIz, a leading telco GenAI framework set to accelerate service providers' GenAI journeys. Amdocs amAIz is integrated across the entire Amdocs portfolio, and combines carrier-grade architecture leveraging open-source technology with large language AI models, to enable service providers to benefit from the innovative potential of GenAI. The CES23 suite also includes a low-code/no-code experience technology platform for its care and commerce solutions, and aligns with the TM Forum's open API framework, offering a continuous integration/continuous delivery (CI/CD) environment, built using Amdocs' cloud-agnostic Microservices Management Platform to ensure agility and IT velocity. The company's data intelligence solutions and applications span every aspect of the service provider's business, with detailed use cases embedded within its products and best practices to help service providers become truly data-driven organizations. The company has launched solutions for the 5G-specific needs of service providers as they begin to introduce, deliver and monetize new 5G services for consumers and businesses. These solutions encompass charging, policy, network data analytics and network exposure functions, managed by the company's centralized catalog. With its 5G solutions, the company enables service providers to fully realize 5G and edge cloud capabilities and introduce new business models (e.g., B2B2C, B2B2B, Network-as-a-Service, private networks) by providing a holistic approach to flexible monetization for new monetizable network assets, as well as for partner-based services, and by exposing network capabilities and network data to both customers and partners, enabling service providers to form or participate in a partner ecosystem. The company's technology offerings include individual products for commerce and care, catalog management, monetization, subscription management and content management, IoT, AI and GenAI, service and network automation and network deployment and optimization. It also offers Amdocs Subscription Marketplace, a SaaS-based platform designed to empower service providers to aggregate and monetize partners in a frictionless way to enable a superior customer experience. The company's Amdocs Digital Brands Suite, a fully pre-integrated digital business suite, is designed for digital telecom brands and small-scale service providers covering care, commerce, ordering and monetization needs. The Amdocs eSIM Cloud enables service providers to offer device 'digital SIM' (eSIM) and other services for a variety of IoT consumer and industrial devices from Apple, Samsung, Microsoft, Google and other device manufacturers, while the company's mature cybersecurity practices and service help protect and manage enterprises. The company's AI-powered, cloud-native, home operating system enables service providers to expand the home broadband experience, offering smart and proactive care, advanced customer experience insights and engagement, as well as machine-learning marketing and network analytics. The company's broad portfolio of services capabilities ranges from consulting to delivery, quality engineering (testing), operations, systems integration, network services, experience-driven services, data, cloud and content services, across a wide variety of platforms and technologies. The company's services engagements can range in size and scope and include advising customers on business and technical strategy, designing and implementing particular business solutions, managing specific business operations processes, adopting DevSecOps, migrating applications to, and operating them on, the cloud and orchestrating large-scale transformation projects. It also provides end-to-end application development and maintenance, from ideation to deployment, managing all steps of the development lifecycle, supporting bi-modal development methodologies, as well as ongoing maintenance. The company also provides network deployment and optimization services, supporting the industry's move to 5G and the cloud. For a substantial number of its customers, the implementation and integration of an initial system has been followed by the sale of additional systems and modules. The company's managed services, including those using ML, AI, GenAI, AI and Related Tools, predictive analytics, and robotic process automation, are designed to enable service providers' IT and network departments to keep pace with the speed of business requirements as they continue their journey towards zero-touch operations, provide faster time to market for new services. The company's Cloud Management Platform supports more agile and reliable operations and also includes dedicated tools that automate tasks that would traditionally require various software development skills. It contains a set of advanced technologies, blueprints, automated processes and integrations to external applications to enable the company's services across many aspects of the IT lifecycle in service provider environments. The company's quality engineering services are designed to help modernize its customers' approach to testing. They combine upskilling its customers' organization, employing its AI-driven test automation platform, and integrating a DevSecOps approach to ensure faster time to market combined with higher product quality. The company supports the complete quality engineering spectrum of services, from project-based to enterprise-level engagements. Its services in this domain include consulting and executing on quality engineering modernization services, implementing next-gen technologies in areas such as network, data and AI services, maximizing the customer experience through digital and resiliency quality engineering, and improving and accelerating operations through continuous quality engineering and environment management quality engineering services. The company data intelligence services support its customers' data strategies, whether driven by digital transformations, mergers and acquisitions, cloud adoption and 5G monetization, or specific data-driven business use cases. These data intelligence services span the entire lifecycle, from data strategy and architecture, through implementation and managed operations, along with the building and management of AI (including GenAI) business use cases. The company's cloud services help enterprises to adopt, migrate and operate on the cloud, and include strategy services to help ensure governance and compliance across the organization, as well as engineering services to help customers set up, run and optimize their cloud operations. It modernizes and migrates both Amdocs and non-Amdocs applications and workloads to the cloud, and provide security services to help enterprises enhance their security posture and protect against human error and malicious actors. The company's professional services are designed to assist customers in the selection, implementation, operation, management, modernization and maintenance of their IT, network and content systems. It also offers integration design and implementation services to help bridge between modern digital channels and a customer's existing legacy back-end and third-party systems. The company's integration platform as a service solution is built specifically for the challenges of the communications and media industry, enabling modernization with minimal impact on the systems of record and other legacy systems. The company's business and top-level technology strategy consulting services cover both Amdocs and non-Amdocs systems. It also provides experts in areas, such as experience design, digital software engineering and cloud transformation. The company's Cloud at Scale methodology, developed by Sourced Group, provides a rapid, secure path for service providers, including financial services providers, to adopt the cloud. The company's content services are designed to enable service providers to build rich, premium content offerings for their customers, accessing large libraries of licensed content, securely processed and distributed across any channel, device type or geography. Through content aggregation, localization and compliance management, metadata creation, encoding, distribution, asset management and delivery, the company's end-to-end content ecosystem helps service providers and content owners monetize content through a variety of commercial models. Strategy The key elements of the company's strategy include to focus on the communications and media industry; target industry leaders; grow its customer base by expanding into new markets inside the regions it serves and serving the needs of service providers operating in emerging markets; provide customers with an open, dynamic and cloud-native portfolio to meet key industry trends; lead with innovative technology to better serve its customers; expand its managed services capabilities; and develop and maintain long-term customer relationships. Sales and Marketing The company's sales and marketing activities are primarily directed at major communications and media companies. It interacts with other third parties in its sales activities, including independent sales agents, information systems consultants engaged by customers and system integrators that provide complementary products and services. The company also has value-added reseller agreements with major hardware and software vendors. Its sales and marketing activities also support projects with its partner ecosystem of approximately 100 partner companies in domains, such as digital and consumer experience, media and entertainment, IoT, data intelligence, security and privacy, cloud and open source. Partner companies include Amazon Web Services, Microsoft, Intel, Google, NVIDIA, Oracle, Redhat, Dell EMC and VMware, Hewlett Packard Enterprise and IBM, as well as start-up companies. Customers The company's target market includes service providers in the communications and media industry that require customer experience solutions. It has a global orientation and customers in approximately 85 countries. The company's customers include service providers, such as A1 Bulgaria; Paramount; A1 Telekom Austria Group; Partner; ABN Amro Bank NV; PLDT; Airtel; PPF Telecom Group; Altice France; Proximus; Altice USA; Rogers; America Móvil; Safaricom; Astro; SES; AT&T; Singtel; AT&T Mexico; Sky Italia; Azercell; Sky UK; Bank Hapoalim; StarHub; Beeline; Sunrise; Bell Canada; Telefónica Argentina (Movistar); Bharat Sanchar Nigam Limited (BSNL); Telefónica Brasil (Vivo); Botswana Telecommunications Corporation; Telefónica Chile (Movistar); BT; Telefónica Peru (Movistar); Cable & Wireless; Telenet; Capita; Telia Norway; Cellcom; Telia Sweden; Charter Communications; Telkom SA; Claro Brasil; Telkomsel; Claro Chile; Telstra; Claro Dominican Republic; TELUS; Claro Puerto Rico; Three Ireland; Colt Technology Services; Three UK; Comcast; Thryv; Deutsche Telekom; TIM; Dish; TIM Brasil; EE; True; Elisa; Turner; Eros Now; T-Mobile; etisalat by&e; UPC Broadband; Far EasTone; US Cellular; Fastweb; VEON; Flow; Verizon; Foxtel; Vimeo; Globe Telecom; Virgin Media; J:COM; Vodacom; KT; Vodafone Albania; Kyivstar; Vodafone Czech Republic; LG Uplus; Vodafone Germany; Liberty Global; Vodafone Hungary; Lumen; Vodafone Idea; M1; Vodafone Ireland; Magyar Telekom; Vodafone Italy; Maxis; Vodafone Romania; Melon Digital; Vodafone Spain; MGM+; Vodafone Turkey; MTS; Vodafone UK; Oi; VodafoneZiggo; Optus; Warner Bros; Orange Belgium; Wind Tre; Orange Liberia; Winity Telecom; Orange Spain; and XL Axiata. Research and Development For the year ended September 30, 2023, the company's research and development expense included $374.9 million. History Amdocs Limited was founded as a company with limited liability under the laws of the Island of Guernsey in 1988.