About Koninklijke KPN N.V.

Koninklijke KPN N.V. provides telecommunications and information technology (IT) services in the Netherlands. The company offers fixed and mobile telephony, fixed and mobile broadband internet and TV to retail consumers. The company is market leader in the Netherlands in infrastructure and network related IT solutions to business customers. The company also provides wholesale network services to third parties. The company operates through Consumer; Business; Wholesale; and Network, Operations & IT segments. The company has developed clearly targeted segment propositions that address the needs of its small office/home office companies, SME (small and medium enterprises), and large and corporate enterprise customers. These propositions are smart combinations of network, ICT and security services. The company also offers services for SMEs that focus on cloud, workspace and security services. For the large and corporate enterprise segment, the company also provides workplace management, IT management, cybersecurity and information and communication technologies based on fiber and prepared for 5G. In July 2019, the company introduced KPN Smart Combinations, a modular and converged proposition for large and corporate enterprises that combines network, ICT and security services. These Smart Combinations – which the company is developing in collaboration with firms, such as Cisco and Microsoft, based on their standard solutions – are being introduced in phases. Cloud communications and secure networking were introduced in 2019. Connected Workplace will be introduced in 2020. In April 2019, the company integrated all its security services under the name of KPN Security, creating a complete package of security solutions and becoming one of the biggest players on the Dutch IT security market. KPN Security serves the entire breadth of the business market, covering small and medium-sized businesses, large companies and the government. For small businesses, KPN Security offers mainly security services. Medium-sized companies that want to outsource their security can acquire managed security services from KPN Security, ranging from protection and detection to response and prevention. Security solutions for large companies and the government are offered by the company as part of an integrated package of services within the company’s Smart Integration offering. Partnerships In 2019, the company renewed its partnerships with Nuts Group and M7 on future-proof fixed access portfolio. In terms of wholesale media services, the company signed contracts with a number of service integrators for TV services in hospitality organizations. KPN Wholesale looks after the strategic partnership between the company and iBasis with the new owner Tofane, which enables international carrier services for the company’s customers. Following the sale of NLDC B.V., NLDC B.V. will continue to deliver data center services to the company as a preferred supplier and services to customers will continue uninterrupted. In terms of roaming, the company connected AT&T, Swisscom, and Orange France to its LTE-M network. Customers of Telenor Denmark, AT&T, Verizon and KDDI can use Voice over LTE (Long-Term Evolution) while roaming on the company’s network. IT Services Digital Healthcare KPN Health focuses on offering secure connections and data exchange in the healthcare sector, through its subsidiary, CAM-IT solutions, one of the largest electronic workspace platforms in the Dutch healthcare sector. In 2019, the company further invested in platforms for the safe exchange of medical data and introduced a new platform-based strategy for ZorgVrij, adding several new partners to its portfolio. In partnership with ZIVVER, the company offers a secure email exchange to help prevent any data leaks of sensitive patient information. In 2019, KPN Ventures invested in Pharmeon, a provider of websites and patient portals to first-line care providers, such as general practitioners, dentists and pharmacists. With this investment, Pharmeon will further develop its UwZorgOnline digital patient engagement platform to facilitate communication and data exchange between patients and care providers, building on KPN Health’s secure communication infrastructure and professional network in the healthcare sector. KPN API (Application Programming Interface) Store The company officially launched the KPN API Store in April 2019. This shop offers a range of standardized APIs that businesses can integrate into their applications. As technical standardized building blocks, the APIs allow other businesses to interact and connect with other digital platforms. The store offers the company’s own APIs and APIs from selected partners. Intellectual Property The company’s portfolio of intellectual property rights consists of 228 registered trademarks relating to its core brands and approximately 320 patent families. Regulation The company is subject to sector-specific regulation and enforcement thereof by regulatory authorities, such as the Netherlands Authority for Consumers and Markets (ACM). History Koninklijke KPN N.V. was founded in 1881. The company was incorporated in 1989.