About Iron Mountain

Iron Mountain Incorporated, together with its subsidiaries, stores records, primarily physical records and data backup media, and provides information management services worldwide. As of December 31, 2016, the company has approximately 230,000 customers in various industries in 45 countries worldwide. The company provides storage and information management services to commercial, legal, financial, healthcare, insurance, life sciences, energy, businesses services, entertainment and government organizations, as well as Fortune 1000. Strategy The company has transitioned from a growth strategy driven primarily by acquisitions of storage and information management services companies to a strategy that targets multiple sources of revenue growth. Its strategy is focused on increasing revenues in developed markets, such as the United States, Canada, Australia and western Europe, primarily through improved sales and marketing efforts and attractive fold-in acquisitions; establishing and improving leadership positions in high-growth emerging markets, such as central and eastern Europe, Latin America and Asia, primarily through acquisitions; and continuing to identify, incubate and scale adjacent business opportunities to support its long-term growth objectives and drive solid returns on invested capital. Segments The company’s North American Records and Information Management Business, North American Data Management Business, Western European Business and its Other International Business segments offer storage and the information management services in their respective geographies. North American Records and Information Management Business This segment provides records and information management services, including the storage of physical records, including media, such as microfilm and microfiche, master audio and videotapes, film, X-rays and blueprints, including healthcare information services, vital records services, service and courier operations, and the collection, handling and disposal of sensitive documents for corporate customers (Records Management); Destruction; and Information Governance and Digital Solutions throughout the United States and Canada, as well as fulfillment services and technology escrow services in the United States. North American Data Management Business This segment provides storage and rotation of backup computer media as part of corporate disaster recovery plans, including service and courier operations (Data Protection & Recovery); server and computer backup services; digital content repository systems to house, distribute, and archive key media assets; and storage, safeguarding and electronic or physical delivery of physical media of all types, primarily for entertainment and media industry clients, throughout the United States and Canada. Western European Business This segment provides records and information management services, including Records Management, Data Protection & Recovery and Information Governance and Digital Solutions throughout Austria, Belgium, France, Germany, Ireland, the Netherlands, Spain, Switzerland and the United Kingdom (consisting of the company’s operations in England, Northern Ireland and Scotland), as well as Information Governance and Digital Solutions in Sweden. Other International Business This segment provides records and information management services throughout the remaining European countries in which the company operates, Latin America, Asia Pacific and Africa. The company’s European operations included in this segment provide records and information management services, including Records Management, Data Protection & Recovery and Information Governance and Digital Solutions throughout the Czech Republic, Denmark, Finland, Greece, Hungary, Norway, Poland, Romania, Russia, Serbia, Slovakia, Turkey and Ukraine; Records Management and Information Governance and Digital Solutions in Estonia, Latvia and Lithuania; and Records Management in Sweden. The company’s Latin America operations provide records and information management services, including Records Management, Data Protection & Recovery, Destruction and Information Governance and Digital Solutions throughout Argentina, Brazil, Chile, Colombia, Mexico and Peru. The company’s Asia Pacific operations provide records and information management services, including Records Management, Data Protection & Recovery, Destruction and Information Governance and Digital Solutions throughout Australia and New Zealand, with Records Management and Data Protection & Recovery also provided in certain markets in China (including Taiwan), Hong Kong-SAR, India, Malaysia, Singapore and Thailand. The company’s African operations provide Records Management, Data Protection & Recovery and Information Governance and Digital Solutions in South Africa. The company generates its revenues by renting storage space to a customer base worldwide and providing a menu of related and ancillary products and services. Services are a complementary part of a comprehensive records management program and includes primarily of the handling and transportation of stored records and information, shredding, the scanning, imaging and document conversion services of active and inactive records (Information Governance and Digital Solutions), data restoration projects, the storage, assembly, reporting and delivery of customer marketing literature, or fulfillment services, consulting services, product sales (including specially designed storage containers and related supplies), technology escrow services, and recurring project revenues. Secure Storage The company’s storage operations, its major source of revenue, consist of providing non-dedicated storage rental space to its customers. Non-dedicated space allows the company’s customers to increase or decrease the volume of their physical storage over the life of the contract based on their storage needs, while also reducing their risk of loss in the event of natural disaster. The company’s storage operations include technology escrow services. Records storage consists primarily of the archival storage of records for long periods of time according to applicable laws, regulations and industry best practices. The secure off-site storage of data backup media is a key component of a company's disaster recovery and business continuity programs. Storage rental charges are generally billed monthly on a per storage unit basis and include the provision of space, racking systems, computerized inventory and activity tracking, and physical security. Physical Records Storage Physical records may be broadly divided into two categories: active and inactive. Active records relate to ongoing and recently completed activities or contain information that is frequently referenced. Active records are usually stored and managed on-site by their owners to ensure ready availability. Inactive physical records are the principal focus of the storage and information management services industry and consist of those records that are not needed for immediate access but which must be retained for legal, regulatory and compliance reasons or for occasional reference in support of ongoing business operations. Inactive physical records are typically stored in cartons packed by the customer for long periods of time with limited activity. For some customers the company stores individual files on an open shelf basis, and these files are typically more active. Physical records may also include critical or irreplaceable data, such as master audio and video recordings, film, fine art and other highly proprietary information, such as energy data. The company identifies additional areas of physical storage that fit with its core competencies in security and transportation, seeking to provide enterprise storage to businesses in much the same manner that self-storage companies serve consumers. Physical records may require special facilities, either because of the data they contain or the media on which they are recorded. Electronic Records Storage Electronic records management focuses on the storage of, and related services for, computer media that is either a backup copy of processed data or archival in nature. Computer tapes, cartridges and disk packs are transported off-site by the company’s courier operations on a scheduled basis to secure, climate-controlled facilities, where they are available to customers 24 hours a day, 365 days a year, to facilitate data recovery in the event of a disaster. Frequently, backup tapes are rotated from the company’s facilities back to its customers' data centers. The company also manages tape library relocations and support disaster recovery testing and execution. Electronic storage consists of storage of backup computer media as part of corporate disaster recovery, including digital content repository systems to house, distribute, and archive key media assets; and storage, safeguarding and electronic or physical delivery of physical media of all types, primarily for entertainment and media industry clients. Service Offerings As of December 31, 2016, the company’s courier fleet consisted of approximately 4,500 owned or leased vehicles. Its other services include information destruction services (primarily secure shredding) (Destruction), Information Governance and Digital Solutions, Compliant Records Management and Consulting Services, and other ancillary services. Information Destruction Services The company’s Destruction services consist primarily of secure shredding operations, which include the scheduled pick-up of loose office records that customers accumulate in specially designed secure containers that the company provides; and secure information technology asset destruction. In addition, secure shredding is a natural extension of the company’s hard copy records management services by completing the lifecycle of a record and includes the shredding of sensitive documents for customers that, in various cases, store their records with the company. Complementary to its shredding operations is the sale of the resultant waste paper to third-party recyclers. Through a combination of plant-based shredding operations and mobile shredding units consisting of custom built trucks, the company offers secure shredding services to its customers throughout the United States, Canada, Australia, and Latin America. Information Governance and Digital Solutions The focus of the company’s Information Governance and Digital Solutions business is to develop, implement and support comprehensive storage and information management solutions for the complete lifecycle of the company’s customers' information. The company seeks to develop solutions that solve its customers' document management challenges by integrating the management of physical records, document conversion and digital storage. The company’s Information Governance and Digital Solutions services complement its service offerings and improve its existing customer relationships. The company’s Information Governance and Digital Solutions services provide the bridge between customers' physical documents and their Electronic Document Management solutions. Industry Tailored Services The company offers records and information management services that have been tailored for specific industries, such as healthcare, or to address the needs of customers with specific requirements based on the critical nature of their records. In addition to storing medical records, the company provides health care information services, which include the handling, filing, processing and retrieval of medical records used by hospitals, private practitioners and other medical institutions, as well as recurring project work and ancillary services. The company’s industry tailored services include Health Information Management Solutions, Entertainment Services and Energy Data Services. Other Ancillary Services Other services that the company provides include recurring project work, which includes the on-site removal of aged patient files and related computerized file indexing. Ancillary healthcare information services include release of information (medical record copying and delivery), temporary staffing, contract coding, facilities management and imaging. The company offers various additional services, which customers might request or contract for on an individual basis. These services include conducting records inventories, packing records into cartons or other containers, and creating computerized indices of files and individual documents. The company also provides services for the management of active records programs. The company could provide these services, which include document and file processing and storage, both offsite at its own facilities and by supplying its own personnel to perform management functions on-site at a customer's premises. Other services that the company provides include fulfillment services and Compliant Records Management and Consulting Services. Acquisitions In May 2016, the company completed the acquisition the Recall Holdings Limited. History Iron Mountain Incorporated, a Delaware corporation, was founded in 1951.