About MCB Bank

MCB Bank Limited provides commercial banking and related services. The bank operates branches within Pakistan and outside Pakistan (including the Karachi Export Processing Zone branch). Business Segments Retail Banking: This segment includes retail lending and deposits, banking services, cards and branchless banking. Corporate Banking: This segment comprises loans, deposits, project financing, trade financing, investment banking and other banking activities / with the bank's corporate and public sector customers. Consumer Banking: This segment primarily constitutes consumer financing activities with individual customers of the bank. Product suite offered to these customers include credit cards, auto loans, housing finance and personal loans. Treasury: This segment includes fixed income, equity, foreign exchange, credit, funding, own position securities, lendings and borrowings and derivatives for hedging and market making. International Banking: This segment comprises loans, deposits, project financing, trade financing, investment banking and other banking activities by the bank's overseas operations. Geographical Segments The bank operates in three geographic regions being Pakistan, South Asia, and the Middle East. Securities The company's securities are federal government securities, shares and units, non government debt securities, and foreign securities. Deposits The company's deposits are current deposits, savings deposits, term deposits, and other deposits. Groups Wholesale Banking Group The company remained focused on all business areas during 2022 and all business teams, including Corporate Banking, Investment Banking and Transaction Banking contributed for another profitable year. Through the company's extensive network of global partners, local branch network and state of the art technology the company facilitates overseas Pakistani's to take care of their loved ones back home. International Banking Group The company has strategic footprints in the international arena and is working towards further expanding its global reach. The bank has direct presence in Sri Lanka, Bahrain, and the United Arab Emirates through a network of branches bringing its strengths and quality of service to its international customers. Sri Lanka Operations: The bank established its operations in Sri Lanka in 1994 as a single branch with main focus on trade finance related business. Since then, the bank has been growing steadily and at present caters to a variety of segments, such as Corporate, SME, Retail and Islamic banking. UAE Operations: In 2015, the bank launched its wholesale banking branch in Dubai, the United Arab Emirates. Bahrain Operations: MCB Bahrain's franchise operates to provide its customers with quality products and services. MCB Bahrain remained focused on developing and implementing various policies and procedures to ensure compliance with ever-evolving regulations. Retail Banking Group To create extra focus on business drivers, service excellence, improved governance & operational efficiencies, the bank significantly transformed the overall structure of Retail Banking in the year 2022. The frontline distribution teams are now split into Retail Banking Central, Retail Banking North & Retail Banking South. The branch service teams are now driven by 7 Area Head Services, under the supervision of Head Retail Banking services. Retail Banking serves more than 8 million valued customers in all economic geographies and business segments. The bank launched exclusively designed product for youth segment MCB Young Account and the product gained tremendous success. Providing opportunities to potential female customers for their deposit account, the bank introduced MCB Ladies Savings Account alongside of a revamp of MCB Ladies Current account. Addition of new deposit tier along with various new benefits were also introduced in the company's flagship current account product 'MCB One Current Account' which created an enhanced traction among the company's customers. On advances side, Retail Banking ensured provision of complete range of products (including Working Capital, Trade and Seasonal Finance and all other Advances related requirements) to the company's Corporate and SME customers. The company's Agri and SME financing teams were engaged in loan disbursements to potential customers & managing existing portfolio with regards to high interest rate environment and fluid catastrophe. Retail team is at the forefront in delivering all regulator led initiatives. PM's Kissan Package, PM's Youth Business & Agriculture Loan Scheme were key product considerations. Ongoing product enhancements and value addition in Roshan Digital Account (RDA) have made the proposition more beneficial for the company's overseas Pakistanis. The bank also hosted RDA Roadshows in Dubai & Ajman for the benefit of large Pakistani community, residing in UAE and also hosted numerous webinars across the globe with the company's overseas Pakistanis. The bank is also offering digital account opening provision to its domestic customers. Wealth Management and Privilege Banking Due to discontinuation of Takaful products offering being a conventional Bank without Islamic Window, sales for the year impacted significantly as Takaful had previously constituted approximately 40% of MCB's Banca portfolio. Consumer Lending The company's business serves over 144,000 customers across various consumer lending products. The Business continued to form strategic alliances with Auto Manufacturers (OEMs) to provide value-added services to the company's auto customers, while the company also offered highend tactical and regular discount campaigns to the company's credit card customers. Capital Market MCB's Capital Market Division managed to outperform the market by focusing on dividend yielding investments and liquidating cyclical stocks. Treasury and FX Group The Group continued delivering significant contributions to the bank's markup and nonmarkup revenues. Focus remained on catering to the company's client's FX and Money Market needs and ensuring that the company's clients remained abreast of all important economic developments. The company also became a top 5 Primary Dealer, a testament to its commitment towards developing the fixed income market in the country. As an Authorized Derivatives Dealer, the company's derivatives team continued to advise and provide solutions to suitable clients on their FX and Interest Rate exposures. Information Technology Group Information Technology has transformed the banking industry worldwide for the better and has provided the company with the necessary tools to manage the challenges of an ever growing economy. Information Technology Group (ITG) at MCB Bank is consisted of a team consisting of thorough professionals having a proven track record of project delivery and IT infrastructure management at an enterprise. The components of the organizational structure of ITG are included with IT Operations, IT Software Solutions, IT Support Services, IT Governance, IT Innovation & Transformation Enablement, IT Business Continuity & DR who are committed to servicing its consumers both internally and externally 24/7. Digital Banking Group Debit Cards The company's customers benefitted from its diverse range of debit card comprising VISA, Mastercard, and PayPak. The bank signed a path-breaking Partnership for Growth agreement with VISA, to augment the company's effort on offering exciting and rewarding opportunities to the company's cardholders. The bank executed several large and small progressive projects on Debit Cards. MCB Live MCB Live, an Omni-channel digital banking App, is equipped with day-to-day and advanced banking functions. It delivers customers an easy and secure way to transfer money, carry out balance inquiries, check mini-statements, buy top-ups, pay bills, send and receive money via QR code and much more on the go. The new App facilitates its customers to manage and control their bank accounts, debit & credit cards: wherever they are and whenever they want. In 2022, the bank introduced MCB Live version 2.0, upgrading the App customer experience through an aesthetically designed and user-friendly-interface. ATMs With a network of ATMs, spanning more than 500 cities, it served banking customers across the nation as one of the largest ATMs networks. The company's ATMs served 70 million financial transactions. Branchless Banking Branchless Banking wallet allows customers to open an account with minimum formalities and handle their financial transactions in an efficient manner. In 2022, instant self-account opening was introduced with the commercial launch of 'Asaan Mobile Account (AMA)' to increase financial inclusion. AMA scheme facilitates the less privileged and marginalized sections of the society towards adopting digital payments even without internet or smartphones access. MCB Lite is all set to explore new avenues while embracing the digital revolution in the banking arena. SMS Alerts MCB Bank offers its valued customers an array of SMS alerts. Through MCB alerts, customers receive real time updates and can keep track of all of their banking transactions whenever they conduct a transaction on any of their MCB bank accounts. MCB Payment Solutions MCB Payment Solutions saw an enhanced management focus in 2022. The bank had a three-pronged focus on this business: one, rationalizing the business model and go after viable merchant base; two, expanding on-ground team to better serve merchants; three, upgrading technology and POS inventory to expand market opportunity. MCB eGate (internet acquiring) continued to power online-businesses to accept payments reliably and securely through VISA and Mastercard debit & credit cards. In 2022, MCB eGate merchants were successfully migrated to EMV 3D secure version 2.0 - thus making e-Commerce transactions even more safe. Furthermore, MCB Payment Solutions has initiated projects on acceptance of UnionPay International (UPI) and PayPak cards. Operations Group In 2023, the company was poised to use more data analytics and perform design level intervention to further enhance customer service standards of the bank in collaboration with other groups. Compliance and Controls Group The Group provides a structural base to enable all concerned stakeholders to monitor out of patterns /unusual transactions to detect possible Money Laundering/ Terrorism Financing /Proliferation Financing activities through Transaction Monitoring Solution (FCCM) and Name List Screening System (SafeWatch). CCG also oversees adherence to the regulatory requirements through onsite reviews, with specific emphasis on Anti-Money Laundering (AML) / Combatting the Financing of Terrorism (CFT)/ Countering Proliferation Financing (CPF). An important function of CCG is to work as a bridge between the bank, its regulators and other Government Authorities. Further, SBP regularly conducts on-site and off-site inspection of the bank for which CCG is the designated Coordinating Office. In this regard, CCG strives to coordinate between Bank's internal stakeholder and State Bank of Pakistan (SBP), Law Enforcement Agencies and other Regulatory Bodies. Legal Affairs Group The intention of the Legal Affairs Group is to achieve the strategic goals and to protect and preserve the legal, ethical and financial integrity and the reputation of MCB Bank. This is accomplished by providing strategic legal advice on contentious and non-contentious matters, thereby ensuring that businesses conduct their activities in accordance with applicable laws and bye laws consistent with the mission, vision, and values of the company. MCB Islamic Bank Limited MCB Islamic Bank Limited (MIB) is the wholly owned subsidiary of MCB Bank Limited and commenced its operations in 2015 with a nation-wide network of branches. The aim of MIB is to be the first choice Shari'ah compliant financial services provider for the customers and to carry out business purely in accordance with Shari'ah principles with full conviction and devotion. The bank continues to emphasize on promoting Islamic Banking amongst potential nonbanked customers through offering a variety of Islamic Banking products and ensuring service excellence. History MCB Bank Limited was incorporated in 1947.