About Capita

Capita plc provides consulting, digital, and software products and services. Segments The company operates through six segments, Software, People Solutions, Customer Management, Government Services, Technology Solutions, and Specialist Services. Software The company’s specialist enterprise software products serve sector-specific and cross-sector markets in the U.K. and internationally. This segment’s key regions include the U.K., India, the U.S. and Australasia. This segment’s key markets include education, healthcare, local government, public safety, utilities, transport, payments, professional services, financial services, and private sector. Key products in this segment include education (SIMS); public safety (ControlWorks); finance and housing (Integra); payments (Pay360); resource planning (Retain, Workforce Management); and utilities and transport (MarketFlow, FieldReach, Geofield). People Solutions This segment solves complex people issues for large public and private clients across the entire employment lifecycle. Key regions of this segment include the U.K., the U.S. and Europe. Key markets of this segment include financial services, central government, local government, technology, utilities, defense, and education. This segment offers key services and contracts in the areas of screening, recruitment, HR services, learning services, corporate benefits, pension administration, and army recruitment. Customer Management The company is a provider of multi-channel customer engagement services, in the U.K., Germany and Switzerland. The company primarily serves customers in the retail, utility and telecommunications sectors, from a mix of locations in Europe, India and South Africa. This segment also provides remediation, complaints management and collections services. This segment offers customer experience enhancement, revenue generation, escalated case/complaints management, and digital transformation services. This segment’s contracts include O2, TV Licensing, British Gas, Npower, Southern Water. Government Services The company is a strategic partner to government in the application of digital transformation to improve the productivity of government operations and the citizen experience of public services in the U.K. This segment’s key markets include local government, central government, defense, and education and health. This segment’s key services and contracts include local government business process management and transactional services, Department for Work and Pensions Personal Independence Payment, the Smart DCC Ltd smart metering, electronic monitoring, Primary Care Support England, Transport for London congestion charging and ultra-low emission zone, and gas safe register. Technology Solutions The company is a major service provider of digital IT and connectivity solutions in the U.K., focused on the mid-sized enterprise market. This segment’s key regions include the U.K. and Ireland and key markets include local government, central government, defense, education, financial services, telecoms, aerospace, and transport. This segment offers key services in the areas of managed networks, data center and cloud infrastructure, managed IT support, testing, and cyber security and consulting. Specialist Services This segment includes a portfolio of businesses and delivers a range of service offerings through joint ventures, trading businesses and traditional IT-enabled legacy business processes outsourcing contracts. This segment’s key regions include the U.K., Dubai and India and key markets include financial services, central and local government, education, defense, housing, healthcare, technology, utilities, and environment and transport. This segment’s key services and businesses include life and pensions administration, insurance services, mortgage processing, travel and events, enforcement, legal services, real estate and infrastructure, AXELOS Limited, Fera Science Limited, managed print, and translation and interpreting. Strategy The company’s strategy focuses on a rejuvenated account management model that focuses to retain and grow existing accounts, driving profitable growth. The company’s strategy is to create innovative technology solutions, underpinned by a comprehensive range of services, which address the needs of its enterprise clients, such as how to benefit from robotic process automation technologies. History Capita plc was founded in 1984. The company was formerly known as The Capita Group plc and changed its name to Capita plc in January 2012.