About ManpowerGroup

ManpowerGroup Inc. (ManpowerGroup) is a global leader in innovative workforce solutions. Through its network of offices in approximately 75 countries and territories, the company puts millions of people to work each year with its global, multinational and local clients across all major industry segments. ManpowerGroup’s offerings of innovative workforce solutions and services includes: Recruitment and Assessment – By leveraging its trusted brands, industry knowledge and expertise, the company identifies the right talent in the right place to help its clients quickly access the people and skills they need when they need them. Through its industry-leading and AI-enabled assessments, the company helps people and organizations understand their strengths and potential, resulting in better job matches, higher retention and a stronger workforce. Upskilling, Reskilling, Training and Development – The company’s global insights around evolving employer needs and its expertise in training and development help it prepare candidates and associates to succeed in marketplace. The company offers an extensive portfolio of training courses and leadership development solutions that help clients maximize talent and optimize performance. Career Management – The company helps individuals find meaningful work and manage their career journey through outplacement services and targeted skills development. By helping individuals and organizations manage workforce transitions and career changes, the company unleashes human potential. Outsourcing – The company provides clients with outsourcing services related to human resources functions primarily in the areas of large-scale recruiting and workforce-intensive initiatives that are outcome-based, thereby sharing in the risk and reward with its clients. Workforce Consulting – The company helps clients create and transform their workforce strategy to achieve their business strategy, increase business agility and flexibility, and accelerate individuals' and business success. The company’s expert family of global brands - Manpower, Experis and Talent Solutions - provide innovative workforce solutions across the globe for hundreds of thousands of organizations every year. Manpower is a global leader in contingent staffing and permanent recruitment, providing strategic and operational flexibility to organizations and connecting people to meaningful work while helping them develop skills to stay employable. With its data driven insight into people’s motivation, skills adjacencies, and performance potential, the company provides learning programs, on the job training and market based certifications for rapid reskilling and upskilling at scale. Experis is a global leader in information technology (IT) professional resourcing and project services specializing in Enterprise Applications, Business Transformation, Cloud and Infrastructure, Digital Workspace and Cyber Security. As digital transformation and skills shortages continue in the technology field, Experis provides talent with the combination of in-demand technical skills together with the soft skills that are critical for business success. Talent Solutions combines leading global offerings Recruitment Process Outsourcing (RPO), TAPFIN - Managed Service Provider (MSP) and Right Management to provide data-driven capabilities that help organizations with their workforce transformation. Talent Solutions helps organizations more effectively source, manage and develop talent at scale. From talent attraction and acquisition to upskilling, development and retention, the company leverages its integrated HR tech stack PowerSuite to deliver workforce solutions across multiple countries at scale. The company’s leadership position enables it to be a pathway to quality employment opportunities for people at all points in their career journey. Governments and policy makers in the markets where the company operates look to provide employment advice, opportunities and training to assist the unemployed in gaining the skills they need to enter the workforce, providing a bridge to employment and helping build more sustainable communities. Operations The company’s portfolio of recruitment services includes permanent, temporary and contract recruitment of professionals, as well as administrative, industrial and IT professional positions. These services are provided under the company’s Manpower and Experis brands. The company provides services under its core Manpower brand with a primary focus on the areas of office and industrial services and solutions. The company’s Talent Based Outsourcing offering within its Manpower brand includes outcome-based solutions, such as management of financial and administrative processes, including call center and customer service activities. The company provides IT resourcing and services under its Experis brand. The company’s experience and expertise allow it to accurately assess candidates’ workplace potential and technical skills to match them to the needs of its clients. The company plans to continue to build its Experis brand and attract the talent its clients need as skills shortages arise or continue. The company’s Talent Solutions brand specializes in the delivery of customized workforce strategies and new solutions and creating added value that addresses its clients’ complex global workforce needs. Through its RPO offering, the company manages customized, large-scale recruiting and workforce productivity initiatives for clients through exclusive outsourcing contracts. The company can manage a single element or all of a client's permanent recruiting and hiring processes, from job profiling to on-boarding, globally or in a single location. MSP services include overall program management, reporting and tracking, supplier selection and management and order distribution. The MSP and RPO offerings both provide specialty expertise in contingent workforce management and broader administrative functions. The company’s Right Management offering includes its career management services that have historically been counter-cyclical to its staffing services. The company’s client mix consists of both small- and medium-size businesses, and large national and multinational clients. Client relationships with small- and medium-size businesses are based on a local or regional relationship, and tend to rely less on longer-term contracts, and the competitors for this business are primarily locally-owned businesses. On the other hand, the large national and multinational clients, which consists approximately 60% of its revenues in 2023, will frequently enter into non-exclusive arrangements with several firms, with the ultimate choice among them being left to local managers. Americas The company provides services as Manpower, Experis and Talent Solutions through both branch and franchise offices. The Americas segment had 425 branch and 138 franchise offices as of December 31, 2023. In the United States, where the company realized 67% of the Americas’ revenue, it had 286 branch and 131 franchise offices as of December 31, 2023, as well as on-site locations at clients with significant permanent, temporary and contract recruitment requirements. In Other Americas, the largest operations of which include Canada, Mexico and Argentina, the company had 139 branch and 7 franchise offices as of December 31, 2023. The company provides a number of central support services to its branches and franchises, which enable it to maintain consistent service quality throughout the region regardless of whether an office is a branch or franchise. The company’s franchise agreements provide the franchisee with the right to use the Manpower service mark in a specifically defined exclusive territory. In the United States, franchise fees generally range from 2% to 3% of franchisee sales. The company’s franchise agreements provide that in the event of a proposed sale of a franchise to a third party, it has the right to acquire the franchise at the same price and on the same terms as proposed by the third party. The company’s Manpower and Experis operations provide a variety of workforce solutions and services, including permanent, temporary and contract recruitment, assessment and selection, and training. The company’s Talent Solutions operations provide a variety of workforce solutions offerings, including RPO, MSP and Right Management. During 2023 in this segment, approximately 91% of revenues were derived from the company’s staffing/interim services, 4% from permanent recruitment services, 1% from outcome-based solutions and consulting and 4% from other services. Southern Europe The company is a leading provider of permanent, temporary and contract recruitment, assessment and selection, training and outsourcing services throughout Europe. The Southern Europe segment had 1,139 branch offices as of December 31, 2023. The company’s largest operations in this segment are in France (57% of the segment revenue) and Italy (20% of the segment revenue). The company conducts its operations in France as a leading workforce solutions and service provider through 607 branch offices as Manpower, Experis and Talent Solutions, and 169 branch offices under the name Supplay as of December 31, 2023. The employment services market in France calls for a wide range of the company’s services including permanent, temporary and contract recruitment, assessment and selection, and training. The temporary recruitment market is predominantly focused on recruitment for industrial positions. During 2023 in France, approximately 92% of revenues were derived from the company’s staffing/interim services, 1% from permanent recruitment services, 6% from outcome-based solutions and consulting and 1% from other services. In Italy, the company is a leading workforce solutions and services provider. As of December 31, 2023, ManpowerGroup Italy conducted operations through a network of 205 branch offices. It provides a comprehensive suite of workforce solutions and services offered through Manpower, Experis or Talent Solutions, including permanent, temporary and contract recruitment, assessment and selection, training and outsourcing. During 2023 in Italy, approximately 93% of revenues were derived from its staffing/interim services, 3% from permanent recruitment services, 2% from outcome-based solutions and consulting and 2% from other services. Northern Europe The company’s largest operations in Northern Europe are in the United Kingdom, the Nordics, Germany, the Netherlands and Belgium providing a comprehensive suite of workforce solutions and services through Manpower, Experis, and Talent Solutions. Collectively, the company operates through 285 branch offices in this region. In the United Kingdom, where the company has the largest operation in this segment, it is a leading provider of workforce solutions and services. As of December 31, 2023, the company conducted operations in the United Kingdom as Manpower, Experis and Talent Solutions through a network of 54 branch offices and also provided on-site services to clients who have significant permanent, temporary and contract recruitment requirements. In the United Kingdom, the company also conducts operations as Brook Street Bureau PLC, or Brook Street. Its core business is secretarial, office and light industrial recruitment. Brook Street operates as a local network of branches and competes primarily with local or regional independents. Brook Street’s revenues are comprised of temporary and contract placements, as well as permanent recruitment. During 2023 in Northern Europe, approximately 84% of revenues were derived from the company’s staffing/interim services, 4% from permanent recruitment services, 9% from outcome-based solutions and consulting and 3% from other services. APME The company operates through 121 branch offices in the Asia Pacific Middle East (APME) region. The largest of these operations are located in Japan, India, Korea and Australia, all of which operate through branch offices. The company’s APME operations provide a variety of workforce solutions and services offered through Manpower, Experis and Talent Solutions, including permanent, temporary and contract recruitment, assessment and selection, training and outsourcing. During 2023 in this segment, approximately 77% of revenues were derived from the company’s staffing/interim services, 5% from permanent recruitment services, 16% from outcome-based solutions and consulting and 2% from other services. Strategy While staffing is an important aspect of its business, the company’s strategy is focused on providing both the skilled employees our clients need and higher-value workforce management, outsourcing and consulting solutions. Competition The company competes against a variety of regional or specialized companies, such as Recruit Holdings, Allegis Group, Kelly Services, Robert Half, Kforce, PageGroup, Korn/Ferry International and Alexander Mann. Legal Regulations In the United States, the company is subject to various federal and state laws relating to franchising, principally the Federal Trade Commission’s Franchise Rules and analogous state laws which impact its agreements with its franchised operations. Trademarks The company maintains a number of registered trademarks, trade names and service marks in the United States and various other countries and territories. Its trade marks and trade names include ManpowerGroup, Manpower, Experis, Right Management, Brook Street, Jefferson Wells, Supplay, PowerSuite and MyPath have significant value and are materially important to its business. History ManpowerGroup Inc. was founded in 1948. The company was incorporated in 1948.