About Motorola Solutions

Motorola Solutions, Inc. operates as a global leader in public safety and enterprise security. The company designs and advances technology for more than 100,000 public safety and enterprise customers in over 100 countries. The company is building an ecosystem of safety and security technologies that helps protect people, property and places, which include Land Mobile Radio Communications (‘LMR’ or ‘LMR Communications’), Video Security and Access Control (‘Video’) and Command Center. Across all three technologies, the company offers cloud-based and hybrid solutions, cybersecurity services, software and subscriptions services, as well as managed and support services. The company is connecting public safety agencies and enterprises to enable the collaboration that is critical for a proactive approach to safety and security. In addition to the company’s support of police, fire and other emergency responders, the company has a growing base of enterprise customers, such as schools, hospitals and stadiums. The company supports the intersection of public, private and people, connecting those in need with those who can help. The company manages its business organizationally through two segments: ‘Products and Systems Integration’ and ‘Software and Services’. Within these segments, the company has principal product lines that also follow the company’s three major technologies: LMR Communications: Infrastructure, devices (two-way radio and broadband, including both for public safety and professional and commercial radio (‘PCR’)) and software that enable communications, inclusive of installation and integration, backed by services, to assure availability, security and resiliency; Video: Cameras (fixed, body-worn, in-vehicle), access control, infrastructure, video management, software and artificial intelligence (‘AI’)-powered analytics that help enable visibility and bring attention to what’s important; and Command Center: Command center solutions and software applications that unify voice, video, data and analytics from public safety agencies, enterprises and the community to create a broad informational view to help simplify workflows and improve the accuracy and speed of decisions. The company has invested across these three technologies organically and through acquisitions to evolve its LMR focus and expand its safety and security products and services. The company’s strategy is to generate value through its technologies that help meet the changing needs of the company’s customers around the world in protecting people, property and places. Products and Systems Integration segment LMR Communications The company’s LMR Communications technology includes infrastructure and devices for LMR, public safety Long Term Evolution (‘LTE’) and enterprise-grade private LTE. The company’s technology enables voice and multimedia collaborations across two-way radio, WiFi and public and private broadband networks. The company is a global leader in the two-way radio category, including Project 25 (P25), Terrestrial Trunked Radio (‘TETRA’) and Digital Mobile Radio (DMR), as well as other PCR solutions. The company also delivers LTE solutions for public safety, government and commercial users, including devices operating in both low-band and mid-band frequencies, including Citizens’ Broadband Radio Service (CBRS) frequencies. Public safety agencies and enterprises continue to trust LMR communications systems and devices because they are purpose-built and designed for reliability, availability, security and resiliency to withstand the most challenging conditions. By extending the company’s two-way radios with broadband data capabilities, the company strives to provide its customers with greater functionality and multimedia access to the information and data they need in their workflows. Examples include application services, such as GPS location to better protect lone workers, job dispatch to share detailed information and over-the-air programming to optimize device uptime. The company’s view is that complementary data applications, such as these enable government, public safety and enterprise customers to work more efficiently and safely, while maintaining their mission-critical voice communications to remain connected and working in collaboration with others. Primary sources of revenue for this technology come from selling devices and building communications networks, including infrastructure, installation and integration with the company’s customers’ technology environments. Video The company’s Video technology includes video management infrastructure, AI-powered security cameras, including fixed and certain mobile video equipment, as well as on-premise and cloud-based access control solutions. The company deploys video security and access control solutions to thousands of government and enterprise customers around the world, including schools, transportation systems, healthcare centers, public venues, commercial real estate, utilities, prisons, factories, casinos, airports, financial institutions, government facilities, state and local law enforcement agencies and retailers. Organizations such as these utilize video security and access control to verify critical events or incidents in real-time and to provide data to investigate an event or incident after it happens. The company’s view is that government and public safety customers in particular are increasingly turning to video security technologies, including fixed and mobile cameras, to increase visibility, accountability and safety for citizens, communities and first responders alike. Additionally, the company believe that government, public safety agencies and enterprises are increasingly turning to scalable, cloud-based multi-factor authentication access control to make their facilities more secure. The Video technology within the Products and Systems Integration segment represented 18% of the net sales of the total segment in 2023. Software and Services segment LMR Communications LMR Communications services include support and managed services, which offer a broad continuum of support for the company’s customers. Support services include repair and replacement, technical support and preventative maintenance, and more advanced offerings, such as system monitoring, software updates and cybersecurity services. Managed services range from partial to full operational support of customer-owned or Motorola Solutions-owned communications networks. The company’s customers’ systems often have multi-year or multi-decade lifespans that help drive demand for software upgrades, device and infrastructure refresh opportunities, as well as additional services to monitor, manage, maintain and secure these complex networks and solutions. The company strives to deliver services to its customers that help improve performance across their systems, devices and applications for greater safety and productivity. Given the mission-critical nature of the company’s customers’ operational environments, the company intends to design the LMR networks they rely on for availability, security and resiliency. The company has a comprehensive approach to system upgrades that addresses hardware, software and implementation services. As new system releases become available, the company works with its customers to upgrade software, hardware, or both, with respect to site controllers, comparators, routers, LAN switches, servers, dispatch consoles, logging equipment, network management terminals, network security devices, such as firewalls and intrusion detection sensors, on-site or remotely. Video Video software includes video network management software, decision management and digital evidence management software, certain mobile video equipment, and advanced vehicle location data analysis software, including license plate recognition. The company’s software is designed to complement video hardware systems, providing end-to-end video security to help keep people, property and places safe. The company’s video network management software is embedded with AI-powered analytics to deliver operational insights to the company’s customers by bringing attention to important events within their video footage. The company’s cloud technologies can offer organizations the ability to access, search and manage their video security and access control system from a centralized dashboard, accessible on remote devices, such as smartphones and laptops. Additionally, the company’s fixed video systems can be connected to the cloud, providing its customers with the ability to securely access video across their sites from a remote or central monitoring location. The company’s Video services include its ‘video-as-a-service’ subscription-based offerings for law enforcement, simplifying procurement by bundling hardware and software into a single subscription. For example, body cameras and in-car video systems can be paired with either on-premises or cloud-based digital evidence management software and complementary command center products. The company’s cloud solutions are also sold as-a-service, available as single-year to multi-year hosted services, supporting the company’s customers with upgrades and software enhancements to help ensure system performance and technological advancement. Command Center The company’s Command Center portfolio consists of native cloud, hybrid and on-premises software solutions that support the complex process of the public safety workflow from ‘911 call to case closure.’ From the moment a person contacts 911, an array of individuals engage to gather information to coordinate a response and manage the post-incident resolution. These individuals include dispatchers who route calls to police, fire and emergency medical services, first responders in the field, intelligence analysts who manage real-time operations, records specialists who preserve the integrity of information and evidence, crime analysts who identify patterns and accelerate investigations, and corrections officers who oversee jail and inmate management. The company remains focused on strengthening the intersection of public safety and enterprise security, offering solutions that are designed to help individuals, enterprises and public safety agencies work together and share the information in an effort to help prevent critical incidents from occurring and better inform an emergency response when an incident unfolds. The company’s Command Center software supports all of these individuals through the three phases of incident or event: detection, response and resolution. Detection software includes community engagement and alert applications for tip submissions, crime mapping and evidence submission, mass notification, panic buttons that can share real-time incident details and location, 911 call management software (including multimedia and AI-powered language transcription) and next-generation core services for 911 call routing. Response software includes voice and computer-aided dispatch (CAD) for dispatch and coordinating first response, collaboration software to share operational updates, real-time intelligence software that shows a single, real-time view of video feeds and other alerts on a map, and field response and reporting to help frontline personnel collaborate, manage incident activity and file reports from the field. Resolution software includes centralized records for streamlined reporting and record keeping, evidence management for gathering, managing and sharing multimedia evidence throughout an incident's lifecycle, and investigative tools that uncover connections across records, vehicles and images in an effort to identify crime trends. Another area of public safety evolution is the increasing adoption of Next Generation 911 Core Services (‘NGCS’), a group of products and services needed to create infrastructure connectivity in order to process a 911 call using Next Generation (‘NG’) technology. The NG infrastructure is an Emergency Service IP Network (‘ESInet’), which can carry voice, data and multimedia. ESInet enables 911 call takers at public safety answering points to respond to text, video and data. The company’s NGCS can be offered as a managed service and includes call routing, ESInet, location services, geographic information services, cybersecurity and the company’s continuous communications network and security operations center dedicated to public safety. Command Center also includes interoperability solutions that provide connectivity across LMR and broadband networks to help ensure that communication is not limited by coverage area, network technology or device type. Additionally, Command Center includes push-to-talk (‘PTT’) devices that deliver voice communications over LTE and Wi-Fi, and advanced back-end systems that enable and manage interoperable communications, capable of scaling from small enterprises to nationwide cellular networks. For example, a two-way radio network can connect with an LTE network, assisting individuals in communicating securely and more easily across technologies. These solutions can provide the company’s public safety customers with the critical interoperability between multiple agencies' networks, facilitating a coordinated response. Finally, as the Command Center market continues to evolve from on-premises to hybrid and cloud ‘software-as-a-service’ (‘SaaS’) technologies to improve their operations, reduce response times and increase officer availability, the company offers both native cloud-based applications and cloud features that enhance on-premises applications. This flexibility helps the company’s customers to optimize their investments and enhance their systems with the technologies of their choice. Customers and Contracts The company serves government agencies, state and local public safety agencies, as well as commercial and industrial customers. The company’s customer base is fragmented and widespread when considering the many levels of government public safety agency and private sector decision-makers that procure and use the company’s products and services. Serving this global customer base spanning federal, state, county, province, territory, municipal, and departmental independent bodies, along with the company’s commercial and industrial customers, requires a significant go-to-market investment. The company’s sales model includes both direct sales by its in-house sales force, which tends to focus on the company’s largest accounts, and sales through the company’s channel partner program. The company’s trained channel partners include independent dealers, distributors and software vendors around the world. The dealers and distributors each have their own sales organizations that complement and extend the reach of the company’s sales force. The independent software vendors offer customized applications that meet specific needs of the customers the company serve. The company’s largest customers are the U.S. government (through multiple contracts with its various branches and agencies, including the armed services) and the Home Office of the United Kingdom (‘the Home Office’), representing approximately 8% and 6% of the company’s consolidated net sales in 2023, respectively. Competition The company’s major competitors within its LMR, Video and Command Center technologies include the following companies: LMR: Airbus, BK Technologies, Hytera, iCOM, JVCKenwood Corporation, L3Harris Technologies, RCA, Samsung, Sepura, Tait, and Zebra. Video: Allegion, Assa Abloy, Axis Communications, Axon Enterprise, Brivo, Dahua Technology Company, dormakaba, Genetec, Hanwha Group, Hikvision, Honeywell, Milestone Systems, Spectrum Brands, and Verkada. Command Center: AlertMedia, Axon Enterprise, CentralSquare Technologies, Comtech Telecommunications, Everbridge, Fusus, Genetec, Hexagon, Intrado, Mark43, Omnilert, Onsolve, Oracle Public Safety, and Tyler Technologies. Research and Development (R&D) The company’s R&D expenditures were $858 million in 2023. Intellectual Property Matters As of December 31, 2023, the company owned approximately 6,560 granted patents in the U.S. and foreign countries and had approximately 775 U.S. and foreign patent applications pending. Foreign patents and patent applications are mostly counterparts of the company’s U.S. patents. During 2023, the company was granted approximately 275 patents in the U.S. and in foreign countries. The company no longer own certain logos and other trademarks, trade names and service marks, including MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M logo and all derivatives thereof (‘Motorola Marks’) and, since 2010, the company has licensed the Motorola Marks from Motorola Trademark Holdings, LLC., which is owned by Motorola Mobility. History The company was founded in 1928. It was incorporated in 1973. The company was formerly known as Motorola, Inc. and changed its name to Motorola Solutions, Inc. in 2011.