About Sify Technologies

Sify Technologies Limited (Sify) operates as an integrated Information and Communication Technology (ICT) Solutions and Services companies in India. The company offers end-to-end solutions with a comprehensive range of products delivered over a common network infrastructure reaching more than 1600 cities and towns in India. This network also connects 49 Data Centers across India including Sify’s 11 concurrently maintainable Data Centers across the cities of Chennai, Mumbai, Delhi, Bengaluru, Hyderabad, Kolkata and customer Data Centers. The company’s primary geographic market are India and Rest of the world. Segments The company operates through Network Centric Services, Data Center Services, and Digital Services segments. Network Centric Services segment This segment offers a range of network services and the related managed services with the network that reaches more than 1,600 towns and cities, with over 3,150 points of presence and with the company’s Global Network Operations Center having over 500 associates managing network and network devices of various customers across the globe. The company’s network extends across the globe with 9 International POPs (points of presence) and seamless Network to Network Interconnection with multiple global network providers. The company has a cable landing station in India, which lands two of the cable systems that come into India. The company’s network is built with a combination of leased capacities, leased fiber and own fiber. The company leases capacities from multiple telco operators and builds redundancies relevant to its architecture. The company is carrier agnostic. The company has its network spread across 1,600 towns and cities, which is managed by its manpower and in certain cases through its field partners who attend to tickets. The company’s rental of network nodes is a combination of full lease and colocation basis. The focus of the Network Services is on the following lines: India Network Business – Catering to the growing data communication needs of enterprises in India that demands agility and security, the company offers Internet, MPLS, SDWAN, Managed Wi-Fi, Internet of Things (IoT), and proactive monitoring and management of the network and devices on the network for the customers. Global Network Business – Catering primarily to international carriers wanting to access Indian markets for Dedicated Internet Access, India In MPLS, Layer 1/Layer 2 and managed services. Wholesale Voice – Addressing the ‘India termination’ using ILDO licence and Hubbing services for termination outside India. Retail Voice – The company offers services in the retail voice market in partnership with international players. The following range of services are offered as part the company’s network services portfolio: WAN Portfolio SecureConnect is the company’s comprehensive offering of secure, reliable and scalable IPVPN solutions that meet both mission- critical data networking and converged voice, video and data connectivity needs. It offers a variety of intranet and extranet configurations for connecting offices, remote sites, traveling employees and business partners, whether in India or abroad. The company’s platform of services includes: ExpressConnect, which offers a premium range of high-performance Internet bandwidth solutions for connecting regional offices, branch offices and remote locations to the corporate network. These solutions complement the company’s SiteConnect range of MPLS enabled IPVPN solutions, provide high-speed bandwidth in those situations where basic connectivity and cost are the top concerns. PartnerConnect is the company’s remote access VPN offering, for providing secure and restricted dial-up access to business partners, such as dealers, distributors and suppliers to the corporate extranet. DC/Cloud Interconnect Portfolio Data Center Interconnect provides access to 53 major data centers across the country with Data center to Data center connectivity over Ethernet, Fiber Channel, SDH or IP/VPN. GlobalCloudConnect provides seamless connectivity to global cloud service providers and multiple direct interconnects to Cloud Service Providers in India like Amazon web services (AWS), Microsoft Azure and Google Cloud Interconnect. Oracle FastConnect provides access to Oracle Cloud region across the globe leveraging Sify’s GlobalCloudConnect (GCC) and Interconnection in major data centers. Sify’s GCC interconnects with Oracle cloud infrastructure ensuring fast and reliable access to the cloud region. AMS-IX is private internet exchange set up in Mumbai in partnership with Amsterdam Internet Exchange (AMS-IX) where the company offers services of private peering for the content providers and the private ISPs. CleanConnect, which provides managed and secured internet connectivity to customers. RoamConnect is the company’s national and international remote access VPN, which is used for securely connecting employees, while they are traveling, to the corporate intranet. Roam Connect features ‘single number access’ to SifyNet from anywhere in the country and provides access from anywhere in the world through Sify’s alliances with overseas service providers. SiteConnect, which offers site-to-site managed MPLS-enabled IPVPN solutions for securely connecting regional and large branch offices within India to the corporate Intranet. GlobalSite Connect, an international site-to-site managed MPLS-enabled IPVPN solution, is used for securely connecting international branch offices to the corporate offices. It provides connectivity anywhere in the world through Sify’s alliances and partnerships with global overseas service providers, such as CenturyLink, KDDI PCCW to name a few. During the year, the company focused on scaling of its existing network services portfolio with investments in infrastructure to reach more cities on fiber and adding capacities wherever there is market demand. Data Center Services segment The company’s Data centers are designed to be reliable, secure and scalable to host mission-critical applications. The company offers co-location services, which allow customers to bring in their own rack-mountable servers and house them in shared racks or hire complete racks, and rent ‘secure cages’ at the hosting facility as per their application requirements. The company also offers a wide variety of managed data center services, such as storage and back-up management, performance monitoring and Infrastructure monitoring and management, network availability, server load balancing, managed shared firewall, Web server log reporting and remote hands and smart hands services. The company’s data center in Rabale also hosts its private internet exchange AMS-IX. The company offers a combined IT power of 101 MW across its 11 Data Centers, located in all the major business districts. Sify Data Centers have distinguishing features that help customers to stay ahead of the competition. Apart from all of them being Concurrently maintainable, the Rabale campus comes with an on-premise substation and the Noida Data Center is amongst the few green Data Centers available in India. The company’s Data Centers are built as per the 4th generation SDA (Sify Data Center Architecture) and operate on an ITIL-based service delivery framework. These Data Centers have highly scalable IT infrastructure with mature operational processes, strong vendor relationships, and provide industry standard IT support functions. All the company’s Data Centers follow professional standards of ISO 9001 for quality, ISO 27001 for information security and ISO 20000 for service delivery. Power is the major source of input for the company’s DC operations. The company sources power from State electricity boards for the company’s Data Centers, while it has solar power generation, wind power generation for part of the company’s facilities. The company constantly looks for alternate and sustainable sources of power to run the company’s DC operations in a cost-efficient manner. Digital Services segment Managed Network Services Network Operations Center (NOC) services offer full network, device and performance monitoring across network infrastructure and providers. The company offers these services to customers as Shared NOC, Dedicated NOC, and Hybrid NOC. DDoS Protect services, which offers protection from DDoS attack to corporate customers. Managed SDWAN with features, such as intelligent routing, faster troubleshooting, zero-touch provisioning, providing application level visibility, security, network management and performance management is a transformational approach to design enterprise WANs to simplify deployment and management of the network. EDGE Services Portfolio Edge Connect (Managed WLAN) provides Managed Wi-Fi solutions offering connect devices to the network of the customer and the internet at customer locations. Internet of Things (IoT) services leverages the company’s network, cloud, applications and network integration capabilities to deliver turnkey solutions to its customers ranging from employee/vehicle tracking to smart metering, smart energy monitoring. There are off-the shelf solutions and customized solutions to solve customer problems. Cloud and Managed Services The company offers range of cloud services to its customers: CloudInfinit is enterprise public cloud services managed by the company’s experts in its concurrently maintainable data centers, with ready to use compute, storage and network resources to host applications of customers on multitenant cloud infrastructure. The company offers Infrastructure as a Services (IaaS), Platform as a Service (PaaS), and Virtual Private Data Center (VPDC) in a secure SSAE-16 and SOC-2 accreditation. GoInfinit VPE is a private cloud computing service with dedicated compute capacity and secure logically segregated storage, network and security resources delivered out of the company’s robust Data Centers. GoInifit AWS+ is offering public cloud services out of AWS infrastructure. As a consulting partner for AWS, the company’s managed services team provides the customer with variety of services to simplify the AWS experience. GoInfinit Private is an enterprise-grade, fully integrated private cloud IT platform with specific controls, compliance and IT architecture in a flexible model. Containers and rack space are fully cloud enabled, built to meet enterprise’s needs. GoInfinit Backup is a simplified and standardized data backup and recovery solution. This is available on-prem or in Sify data centers. This backup process is simplified and compatible with a wide range of backup platforms, including Sify cloud and public clouds like Microsoft Azure and AWS. GoInfinit Recover provides an unified data protection solution. It includes backup, snapshot, disaster/ raid recovery, Dev/Test and analytics all through a single gold copy. This SLA (Service Level Agreement)-backed disaster recovery as a service (DRaaS) offering enables fast recovery with complete protection of business systems and data. It is a complete data recovery services platform that customers address their disaster recovery management requirements easily through scalable, secure and automated services. GoInfinit Accelerate is provided in partnership with Akamai, a global Content Delivery Network (CDN) with presence in over 650 cities across the world. The company offers cloud-based CDN services and other SaaS in cloud computing to enable fast and secure content delivery to any device anywhere. The company’s Remote and Onsite Infrastructure Managed services provide continuous proactive management and support of customer operating systems, applications and database layers through deploying specialized monitoring tools and infrastructure experts to ensure that its customers’ infrastructure is performing optimally. The company’s Managed Security services are enabled with Sify’s security experts using latest tools and technologies to monitor customer’s infrastructure and network every minute of every day. They monitor all events, provide proactive and real-time attack mitigation. Based on the Sify Cyber Threat Intelligence Framework - a set of comprehensive services and best practices developed over the past decade. The company’s associates are major source of input for the services provided in addition to the infrastructure that is built. Most of its associates have to carry additional certifications or skillsets to offer managed services for its customers. Technology Integration Services Technology Integration Services (TIS) leverages Sify’s home-grown expertise in design, implementation and maintenance to deliver end- to-end managed IT services across Data Centers, network and security. Major focus is as follows: Service Desks and Command Centers: Voice and Video Conferencing, Hosted Contact Centers, Unified Communication and Unified Access, Virtualization, Data Center Build, Campus/LAN/Data Center Networking, WAN Architectures, and Enterprise and End Point Security. Sify offers turnkey solutions to clients who are new to both technology and technology refreshes. The company does this by leveraging its home-grown expertise in design, implementation and maintenance to deliver end-to-end managed IT services across datacenters, network and security. This business takes the knowledge developed from building Network architecture, Collaborative tools, Data Center build, Virtualization, LAN and WAN Architecture and End Point Security and offers them as a complete solution package to customers. The company’s myriad mix of solutions gives it the scope to band and extend any or all of these services in multiple formats and scales for client who wish to rest their entire infrastructure with the company. Clients get the benefit of its accumulated knowledge base and technical expertise across all points of the ICT spectrum. In terms of monitoring, the client interacts with a singular service provider saving them both implementation and documentation efforts. The company’s suite of conferencing tools consists of Audio and Video solutions; most differentiating among being that the video solution in partnership with a world leader, does not require a room conferencing solution thereby arming the modern enterprise with real time data straight from the markets. Applications Integration Services The company’s applications integration services are built to leverage on its network, cloud, security capabilities and integrator strengths that would help the company offers applications that are developed in house and manage industry standard applications. The company’s offerings are: Talent Management iTest is the company’s in-house application through which the company offers solutions, such as Online examination services, Online Registration services and student lifecycle management services to its customers. Supply Chain Management Forum NXT offers tools to effectively manage front-end supply chain of the company’s customers. It offers an integrated inventory system software and financial accounting systems that can be used by all stakeholders in the distribution network of customers. Forum NXT automates salesforce operations with inventory management mobile app for order tracking, market surveys, and more. Web Portal Solutions During the year under review, the company has reduced the number of channels from its portal (www.sify.com) to Technology and Bawarchi from more than 5 channels due to reduced patronage and pursuant to Foreign Direct Investment (FDI) policy of Government of India with regard to the entities involved in uploading / streaming of the news and current affairs through digital media. Content Services – From strategy to implementation, the company enables its customers to have the most relevant content that can be easily discovered and shared. Portal Development - The company’s portal development and maintenance solutions, leverage an extensive experience in handling challenging web development projects for some of India’s leading government and private sector organization. eLearning The company’s eLearning services create immersive and engaging learning experiences with new technology and interactive learning. The company’s innovative eLearning technologies and courseware solutions leverages the power of the web, mobile and the cloud. The company offers custom solutions to customer to develop their courses using modern technologies like Virtual Reality, Game based Learning and Interactive 3D learning in addition to more traditional methods of instructor led training and developing video-based learning modules for its customers. Digital Signature Services Safescrypt is the company’s flagship managed CA public key infrastructure (PKI) services offered from its world class data center in Bengaluru. The company’s solution to customers incorporates business and audit requirements in compliance with legal and regulatory mandates. SAP Services The company offers a range of support services, and its experts help with everything from SAP implementation and maintenance to SAP Goods and Service Tax (GST) ready, SAP Basis and SAP HANA cloud hosting to system improvements and innovation strategies. With its vast experience across geographies and industries, the company has the right people, practices, and solutions to help organizations generate the greatest return on their SAP investments and build a transparent business. Microsoft Services The company offers support and implementation services for Microsoft Office 365, Azure cloud solutions and SQL enterprise grid. Oracle Services The company helps customers deploy their Oracle applications and business critical infrastructure – migrate, integrate and upgrade - either in their Data Centre or enabling them to deploy over the Cloud. The company helps organizations of all sizes to deploy, migrate, integrate, develop, enhance, optimize, monitor and manage Oracle software, platforms, and infrastructure. The company has extensive expertise in Oracle technology to help deploy: Oracle Cloud Infrastructure - Application, platform or infrastructure. Oracle On-Premise Implementations - Database, middleware and Oracle applications. Design of mobile apps, intelligent chatbots and custom analytics for Oracle environments. The company’s re-organized segments provide the required strategic directions on decision making, funding and operations. The segments are also in line with the market demands of customers where products from its digital services portfolio are often bundled together to provide a seamless digital transformation experience for its customers. Customers The company’s customers from India are spread across industries and range in sizes from large corporations to SMB. The company has customers across verticals like Banking Financial Services and Insurance (BFSI), MRD (Manufacturing, Retail and Distribution), Pharmaceuticals, Media, Printing and Publishing, Information Technology Enabled Services (ITES), Telecommunication, Power, Public Sector Units, and Governments. The company has more than 10000+ customers as of March 31, 2022. The company also has its wholesale businesses with fellow carriers for data, voice, and data center services. Customer Service and Technical Support The company has a single window help desk for all its customers across different service lines. This helps in customers reaching the right technical support at an accelerated pace and get issues resolved. The company supports both telephonic and email interactions from its clients and support for Enterprises services is 24x7. Sales and Marketing The company’s sales and marketing functions are structured based on geographies to cater to the needs of respective markets. The company has sales and marketing teams in India, Singapore, the United Kingdom, and the United States. While India sales is further divided to regions, such as North, East, West, South and based on the customer segment as Digital Sales Team and Wholesale, the Singapore is responsible for rest of the Asia Pacific, the United Kingdom is responsible for Europe market, and the United States is responsible for coverage in North America. Technology and Network Infrastructure Geographic Coverage: The company’s network reaches more than 1,600 towns and cities and between them have more than 125,000+ links. The company offers the following services to its Enterprise and consumer customers using its network, such as Internet access services, IP/ MPLS Virtual private networks, Internet based Voice services, Layer 1 / Layer 2 networks, and data center / cloud interconnections. Each point of presence contains data communications equipment housed in a secure facility owned, leased or operated on an infrastructure co-location basis by the company. The last mile connecting to the customer can be a leased line, ISDN or point-to-multipoint radio link, which the company has licensed from the Wireless Planning Commission. The company also uses certain frequency radios, which do not require an operating license, in some locations. The company’s larger corporate customers access the point of presence directly through leased lines or wireless links. Network Architecture: The company ensures network reliability through several methods and has invested in proven technologies. The company uses routers to route traffic between nodes interconnected using a high-speed interface. Most of the company’s applications and network verification servers are manufactured by IBM, Sun, and Hewlett-Packard. The company uses Internet protocol with Multi-Protocol Label Switching, or MPLS, to transmit data, thus ensuring that its network is completely interoperable with other networks and systems and that the company may port any application onto its network. The modular design of its network is fully scalable, allowing the company to expand without changing the network design or architecture. Network Operations Center: The company maintains a network operation center located in Chennai (Madras) and a backup facility in Mumbai (Bombay) and Hyderabad. The Chennai facility houses the company’s central network servers, as well as the company’s network staff who monitors network traffic, service quality and equipment at all the company’s points of presence to ensure a reliable network. These operation centers are staffed 24-hours-a-day, seven-days-a-week. The company has backup power generators and software and hardware systems designed to prevent network downtime in the event of system failures. In the future, the company may add additional facilities to supplement or add redundancy to its network monitoring capability. Data Center Infrastructure: The company operates 11 concurrently maintainable Internet Data Centers, six in Mumbai, one each at Chennai, Bangalore, Hyderabad, Kolkata and Noida (UP). The company offers managed hosting, security and infrastructure managed services from these facilities. These Data Centers are completely integrated with the company’s IP/MPLS network, which provides seamless connectivity for the company’s customers from their premise to their applications hosted in the Data Centers. The Data Centers conform to the standards to cater to the security consideration of the company’s customer servers. Strategy In 2022, the company’s strategy was driven by the theme ‘cloud@core’ to further strengthen its products, capabilities and solutions. Its focus areas to achieve this were to continue investing in future proof infrastructure and technologies; to productize its solutions to achieve scale; and investing in tools and technologies. In 2023, the company’s strategy is driven by the theme ‘digital@core’, which enhances the landscape of its capabilities to provide advanced solutions that help the company’s customers to embrace their digital transformation journey with ease. This strategy is natural expansion of the company’s cloud@core strategy where it helped customers transition to their digital transformation journey with cloud migration, adoption and scalable infrastructure being the core pitch. However, with digital@core, the company offers to transform the applications and business processes landscape with its solutions that will make the digital transformation journey more rewarding. Intellectual Property The company has filed trademark and service mark applications in India for registering its product and service offerings. Government Regulation The company’s business is subject to comprehensive regulation by the Ministry of Communications through the Telecom Commission and the Department of Telecommunications (DoT), pursuant to the provisions of the Indian Telegraph Act of 1885, or Telegraph Act; the India Wireless Telegraphy Act, 1933, or Wireless Act; the Information Technology Act, 2000 or IT Act; and the terms of the company’s Internet service provider license issued by the DoT under which it operates. History The company was founded in 1995. It was incorporated in 1995 in Andhra Pradesh, India as Satyam Infoway Private Limited. The company changed its name to Sify Limited in 2003 and to Sify Technologies Limited in 2007.