About Open Text

Open Text Corporation (OpenText) provides a comprehensive line of Information Management products and services that power and protect businesses of all sizes. OpenText’s Information Management solutions manage the creation, capture, use, analysis and lifecycle of structured and unstructured data. The company’s Information Management solutions are designed to help organizations extract value from their information, secure that information and meet the growing list of privacy and compliance requirements. OpenText helps customers improve efficiencies, redefine business models and transform industries. The company’s products are available in cloud, off-cloud, private cloud, public cloud and application programming interface (API) cloud, or any combination thereof; and the company is ready to support the customer’s preferred delivery channel. The comprehensive OpenText Information Management platform and services provide secure and scalable solutions for global enterprises, small and medium-sized businesses (SMBs), governments and consumers around the world. The company also accelerates information-led digital transformations with intelligent tools and services for moving off paper, automating classification and building clean data lakes for artificial intelligence (AI), analytics and automation. OpenText is fundamentally integrated into the parts of the company’s customers' businesses that matter, so they can securely manage the complexity of information flow end-to-end. Through automation and AI, the company connects, synthesizes, and delivers information when and where needed to drive new efficiencies, experiences and insights. The company makes information more valuable by connecting it to digital business processes, enriching it with insights, protecting and securing it throughout its entire lifecycle and leveraging it to create engaging digital experiences. The company’s solutions connect large digital supply chains in many industries, including manufacturing, retail, and financial services. With the growing compliance standards for data management, security, e-invoicing, environmental, sustainability and inclusion factors, OpenText empowers customers with foresight and trust. The company’s solutions also enable organizations and consumers to secure their information so that they can collaborate with confidence, stay ahead of the regulatory technology curve and identify threats on any endpoint or across their networks. With a multi-layered security approach, the company has a wide range of OpenText Security Solutions that power and protect at the data management layer, at the infrastructure and application layers, and at the edge, offering insights and threat intelligence across it all. Products and Services The company has a complete and integrated portfolio of Information Management solutions delivered at scale to meet the demands and needs of a global market. With the rise of operational and experience data as a force accelerating the need for information management, OpenText helps businesses master modern work with the company’s Content Cloud, digitize supply chains with the Business Network Cloud, create communication-centric experiences with the Experience Cloud and build a resilient and safer world with the Security Cloud. In addition to the company’s four business clouds, it has the Developer Cloud to help unleash developer creativity. The company’s solutions are delivered on the OpenText Cloud Platform, which supports customers in four different ways to use the company’s services from private cloud to public cloud to off-cloud to API. The company’s architectural approach is one that puts at the forefront the ability for customers to have the flexibility and customization they need in a hybrid multi-cloud world. The company’s platform offers multi-level, multi-role and multi-context security. Information is secured at the database level, by user-enrolled security, context rights and time-based security. The company also provides encryption at rest for document-level security. With embedded AI and analytics, the company’s solutions improve business insight, employee productivity, customer experiences, asset utilization, collaboration, supply chain efficiency and risk management. The company’s software capabilities connect information across people, systems and devices to automate end-to-end processes and provide customers with increased business visibility and foresight. Below is a listing of the company’s Information Management solutions: Content Cloud The company’s Content Cloud empowers customers to master modern work through robust content management, improved integrations and intelligent automation. It connects content to the digital business eliminating silos and providing convenient, secure and compliant remote access to both structured and unstructured data - boosting productivity and reducing risk. The company’s solutions manage the lifecycle, distribution, use and analysis of information across the organization, from capture through to archiving and disposition. The company’s Content Services solutions range from content collaboration and intelligent capture to records management, collaboration, e-signatures and archiving; and are available off-cloud, on a cloud provider of the customer’s choice, as a subscription in the OpenText Cloud, in a hybrid environment or as a managed service. The company’s Content Services solutions enable customers to capture data from paper, electronic files and other sources and transform it into digital content delivered directly into content management solutions and business processes. The company’s customers can protect critical historical information within a secure, centralized archiving solution. OpenText Content Services adhere to the Content Management Interoperability Services (CMIS) standard and support a broad range of operating systems, databases, application servers and applications. The company’s Content Services integrate with the applications that manage critical business processes, such as SAP S/4HANA, SAP SuccessFactors, Salesforce, Microsoft Office 365, and other software systems and applications, establishing the foundation for intelligent business process and content workflow automation. By connecting unstructured content with structured data workflows, the company’s Content Services allow users to have the content they need, when they need it, reducing errors, driving greater business insight and increasing efficiency. The company’s AI and analytics capabilities within Content Services leverages structured or unstructured data to help organizations improve decision-making, gain operational efficiencies and increase visibility through interactive dashboards, reports and data visualizations. It leverages a comprehensive set of data analytics software - such as text mining, natural language processing, interactive visualizations and machine learning - to identify patterns, relationships, risks and trends that are used for predictive process automation and accelerated decision-making. The company’s solutions support composite AI for improved accuracy, and it helps customers turn repositories of information into clean and integrated ‘data lakes’ that can be mined by AI to extract useful knowledge and insight for the company’s customers. The company’s automation solutions enable organizations to transform into intelligent, secure and connected digital, data-driven businesses. The company helps customers re-engineer processes and quickly adapt to complex needs to deliver seamless customer and employee experiences. The company speeds up the development of case- and process-driven applications with low-code, drag-and-drop components, reusable building blocks and pre-built accelerators to build and deploy solutions more easily. Moreover, the company’s professional services team works with customers to simplify complex interactions among people, content, transactions and workflows across multiple systems of record to support a diverse range of use cases. Business Network Cloud The company’s Business Network Cloud provides a foundation for digital supply chains and secure e-commerce ecosystems. The company’s Business Network manages data within the organization and outside the firewall, connecting people, systems and Internet of Things (IoT) devices at a global scale for those seeking to digitize and automate their procure-to-pay and order-to-cash processes. For its customers, this delivers streamlined connectivity, secure collaboration and real-time business intelligence in a single, unified platform. Organizations of all sizes can build global and sustainable supply chains, rapidly onboard new trading partners, comply with regional mandates, assess their credit quality and ethics scores, provide electronic invoicing and remove information silos across ecosystems and the extended enterprise. The foundation of the company’s Business Network Cloud is its Trading Grid, which connects businesses, trading partners, transportation and logistics companies, financial institutions and government organizations globally. OpenText offers a range of application-to-application, IoT, identity and access management, active applications, and industry specific applications. The company enables supply chain optimization, digital business integration, data management, messaging, security, communications and secure data exchange across an increasingly complex network of off-cloud and cloud applications, connected devices, systems and people. The Business Network Cloud can be accessed through the company’s new multi-tenant, self-service Foundation offering or as a managed service to simplify the inherent complexities of business-to-business (B2B) data exchange. OpenText’s Business Network Cloud offers insights that help drive operational efficiencies, accelerate time to transaction and improve customer satisfaction. Experience Cloud The company’s Experience Cloud powers modern experiences that drive revenue growth and customer loyalty. The company’s Digital Experience solutions create, manage, track and optimize omnichannel interactions throughout the customer journey, from acquisition to retention, and integrate with systems of record, including Salesforce and f. The OpenText Digital Experience platform enables businesses to gain insights into their customer interactions and optimize them to improve customer lifetime value. The platform includes solutions and extensions that deliver highly personalized content and engagements along a continuous customer journey. With AI-powered analytics, the Experience Cloud can evaluate and deliver optimized user experiences at scale to ensure every point of interaction, whether physical or digital, on any device, is engaging and personalized. The Experience Cloud platform includes a range of solutions from Customer Experience Management (CXM), Web Content Management (WCM), Digital Asset Management (DAM), Customer Analytics, AI & Insights, Digital Fax, Omnichannel Communications, Secure Messaging, and Voice of Customer (VoC), as well as customer journey, testing and segmentation. Security Cloud The company’s security solutions provide organizations with capabilities to protect, prevent, detect, respond and quickly recover from threats across endpoints, network, applications, IT infrastructure and data – all with AI-led threat intelligence. At the data layer, OpenText Security Solutions help customers be cyber-resilient with uninterrupted access and protection of business data against cyber threats. With Carbonite Endpoint, Carbonite Server, Carbonite Cloud-to-Cloud Backup and Information Archiving, the company helps ensure customers have visibility across all endpoints, devices and networks, for proactive discovery of sensitive data, identification of threats and sound data collection for investigation. At the infrastructure and application layer, OpenText Security Solutions help detect issues and respond and remediate threats. The company’s full suite of capabilities includes Endpoint Detection Response (EDR), Network Detection Response (NDR), Managed Detection and Response (MDR), Digital Forensics & Incident Response and eDiscovery. OpenText Security Solutions deliver services, combining front-line experience with automation, AI technology and OpenText software to help organizations detect threats in real time. Moreover, the company’s eDiscovery capabilities provide forensics and unstructured data analytics for searching and investigating organizational data to manage legal obligations and risks. For highly regulated organizations, these machine learning capabilities help drive compliance and timely response in complex situations. At the edge, the company helps customers protect endpoints, virtual machine platforms and browsers from rising cyber-attacks. With Webroot Endpoint Protection, Webroot Domain Name System (DNS) protection, Email Security by Zix, Security Awareness Training and MDR/Threat Hunting, the company’s security solutions are directed to the SMB and consumers segments. The company serves SMB together with its network of Managed Service Providers (MSPs) who help deploy OpenText solutions at scale. Lastly, OpenText Security solutions help secure operations using solutions with threat intelligence. Threat monitoring with BrightCloud, remote endpoint protection and automated cloud backup and recovery work together to protect employees and customer data while allowing organizations to prepare for, respond to and recover quickly from cyber-attacks. Developer Cloud The company’s Developer Cloud makes it faster and easier to build, extend and customize Information Management applications using a collection of cloud services, APIs and software development kits (SDK). The company’s solutions help R&D teams engage with its community of developers to innovate and build custom applications. The company’s API solutions help developers accelerate new product development, utilize fewer resources and reduce time to delivery for their projects. With the company’s Developer Cloud's language-neutral protocols and cloud API services, its customers can reduce infrastructure spend, improve time-to-market and minimize the time and effort required to add new capabilities. The OpenText Developer Cloud delivers a broad and deep set of Information Management capability for organizations to extend their existing OpenText implementations or include the company’s capabilities into their own custom solutions, such as for customer, supplier and partner collaboration. The Developer Cloud also includes IoT and threat intelligence capabilities for organizations to dynamically integrate multi-tiered supply chain communities and build solutions for greater efficiency, agility and new value-added services. Data security is embedded throughout the company’s offerings so the developer can focus on building differentiated user experiences. Organizations can gain an information advantage and quickly turn ideas into solutions with OpenText APIs to build, integrate and customize Information Management applications. Developers choose from a rich set of Information Management services to manage information from any source, for any use case, including capture, archive, digital signature, workflow and case management. OpenText APIs empower developers to focus on code-based innovation with a single, secure, infrastructure agnostic platform, freely available technical documentation and an open and engaged developer community to share knowledge and best practices to solve problems and create new solutions. Services OpenText provides a range of customer solutions through professional and managed services, whether off-cloud, in the OpenText Cloud, in hybrid scenarios or other clouds, including the company’s partners: Google Cloud Platform, Amazon Web Services (AWS) and Microsoft Azure. The company’s team provides full advisory, implementation, migration, operation and support services for its Information Management solutions to meet the needs of its customers. Cloud Managed Services aims to help keep customers current on the latest technology and to meet complex requirements, all with reduced burden on information technology staff and ensure optimal application management by trusted experts. With OpenText Managed Services, organizations can focus resources on their core business priorities with the knowledge that their infrastructure, applications, integrations and upgrades are all managed, monitored and optimized for security, performance and compliance. The company’s Cloud Managed Services offering provides customers with a single point of contact and a single service level agreement for OpenText solutions managed in its partner’s clouds. Strategy As an organization, the company is committed to ‘Total Growth’, meaning the company strives towards delivering value through organic initiatives, innovations and acquisitions. With strategic acquisitions, the company is well positioned to expand its product portfolio and improve its ability to innovate and grow organically, which helps the company to meet its long-term growth targets. The company regularly evaluates acquisition opportunities and at any time may be at various stages of discussion with respect to such opportunities. OpenText Revenues The company’s business consists of four revenue streams: cloud services and subscriptions, customer support, license and professional service and other. Cloud Services and Subscriptions Cloud services and subscriptions revenues consist of SaaS offerings, APIs and data services, hosted services, and managed service arrangements. These offerings allow customers to transmit a variety of content between various mediums and to securely manage enterprise information without the commitment of investing in related hardware infrastructure. The company offers B2B integration solutions, such as messaging and managed services. Messaging services allow for the automated and reliable exchange of electronic transaction information, such as purchase orders, invoices, shipment notices and other business documents, amongst businesses worldwide. Managed services provide an end-to-end fully outsourced B2B integration solution to the company’s customers, including program implementation, operational management and customer support. The company’s cloud-based Business Network enables customers to effectively manage the flow of electronic transaction information with their trading partners and reduces the complexity of disparate standards and communication protocols. Customer Support The first year of the company’s customer support offering is usually purchased by customers together with the license of its Information Management software products. Through the company’s OpenText customer support programs, customers receive access to software and security upgrades, a knowledge base, discussion boards, product information and an online mechanism to post and review ‘trouble tickets’. Additionally, the company’s customer support teams handle questions on the use, configuration and functionality of OpenText products and help identify software issues, develop solutions and document enhancement requests for consideration in future product releases. License License revenues consist of fees earned from the licensing of software products to the company’s customers. The decision by a customer to license the company’s software products often involves a comprehensive implementation process across the customer’s network or networks and the licensing and implementation of the company’s software products may entail a significant commitment of resources by prospective customers. Professional Service and Other The company provides consulting and learning services to customers. Generally, these services relate to the implementation, training and integration of the company’s licensed product offerings into the customer's systems. The company’s consulting services help customers build solutions that enable them to leverage their investments in its technology and in existing enterprise systems. The implementation of these services can range from simple modifications to meet specific departmental needs to enterprise applications that integrate with multiple existing systems. The company’s learning services consultants analyze its customers' education and training needs, focusing on key learning outcomes and timelines, with a view to creating an appropriate education plan for the employees of the company’s customers who work with its products. Education plans are designed to be flexible and can be applied to any phase of implementation: pilot, roll-out, upgrade or refresher. OpenText learning services employ a blended approach by combining mentoring, instructor-led courses, webinars, eLearning and focused workshops. Marketing and Sales Customers The company’s customer base consists of G10K organizations, enterprise companies, public sector agencies, mid-market companies, SMB and direct consumers. Partners and Alliances The company is committed to establishing relationships with the best resellers and technology and service providers to ensure customer success. The company has a number of strategic partnerships that contribute to its success. These include the most prominent organizations in enterprise software, hardware and public cloud, with whom the company works to enhance the value of customer investments. They include: SAP SE (SAP): The company is SAP’s partner for content services. The OpenText Suite for SAP solutions provides key business content within the context of SAP business processes providing enhanced efficiencies, reduced risk and better experiences for customers, employees and partners - accessible anywhere and anytime and available on and off-cloud. Google Cloud: The company works together with Google Cloud to deploy its Information Management solutions on the Google Cloud Platform. This includes a containerized application architecture for flexible cloud or hybrid deployment models. Deploying its solutions on the Google Cloud Platform allows its customers to scale their deployments as their businesses demand. The company offers its solutions as a managed service and selected products as a SaaS offering. Amazon Web Services (AWS): The company’s collaboration offers businesses the opportunity to consume its Information Management solutions as fully managed services on AWS for cost savings, increased performance, scalability and security. Microsoft Corporation (Microsoft): Together with Microsoft, the company enables customers to connect all aspects of their content infrastructure, integrating these into business processes and enable collaboration, management and governance on the most valuable asset - information. With the acquisition of Zix Corporation (Zix) in 2021, the company extended its partnership with Microsoft by becoming one of their nine authorized Cloud Solutions Providers in the North American market. Oracle Corporation (Oracle): The company develops innovative solutions for Oracle applications that enhance the experience and productivity of users working with these tools. Salesforce.com Corporation (Salesforce): The company-to-company partnership between OpenText and Salesforce is focused on growing a full portfolio of Information Management solutions to complement the Salesforce ecosystem by uniting the structured and unstructured information experience. The company’s Global Partner Program offers five distinct programs: Referral, Reseller, Services, Technology and Support. This creates an extended organization to develop technologies, repeatable service offerings and solutions that enhance the way the company’s customers maximize their investment in its products and services. Through the Global Partner Program, the company is extending market coverage, building stronger relationships and providing customers with a more complete local ecosystem of partners to meet their needs. Each distinct program is focused to provide valuable business benefits to the joint relationship. Global Systems Integrators (GSIs) provide customers with digital transformational services around OpenText technologies. They are trained and certified on OpenText solutions and enhance the value of the company’s offerings by providing technical credibility and complementary services to customers. The company’s GSIs include Accenture plc, ATOS International S.A.S., Capgemini Technology Services SAS, Cognizant Technology Solutions U.S. Corp., Deloitte Consulting LLP, and Tata Consultancy Services (TCS). The company’s partner program also enables MSPs, resellers, distributors and network and security vendors to grow through cloud-based cybersecurity, threat intelligence and backup and recovery solutions aimed at the SMB and consumer markets. The company provides the industry-specific tools, services, training, integrations, certifications and platforms its partners need to ensure trust and reliability with their customer base. The company has over 22,000 MSPs in its network and it is expected to grow. This is a key go-to-market channel for the company as MSPs act as an intermediary between the solutions vendors like OpenText and the SMB market. An MSP specializes in their local market and provides managed services to their clients. International Markets The company provides its product offerings worldwide. The company’s geographic coverage allows it to draw on business and technical expertise from a geographically diverse workforce, providing greater stability to the company’s operations and revenue streams by diversifying its portfolio to better mitigate against the risks of a single geographically focused business. Research and Development The company’s research and development expenses were $440.4 million for the year ended June 30, 2022. Intellectual Property Rights The company has various U.S. and foreign patents and pending applications, including patents and rights to patent applications acquired through strategic transactions, which relate to various aspects of its products and technology. Strategies In 2023, the company intends to continue to implement strategies that are designed to broaden its information management reach into the G10K (Global 10,000 companies); invest in the cloud; deepen existing customer footprint; invest in technology leadership; deepen strategic partnerships; broaden global presence; deliver organic growth; and selectively pursue acquisitions. Competition The company’s primary competitor is International Business Machines Corporation (IBM), with numerous other software vendors competing with the company in the Information Management sector, such as Hyland Software Inc., Datto Holding Corp., Quadient SA, Veeva Systems Inc., SPS Commerce Inc., Box Inc., CrowdStrike Holdings Inc., and Adobe Inc. In certain markets, OpenText competes with Oracle and Microsoft, who are also the company’s partners. History Open Text Corporation was founded in 1991. The company was incorporated in 1991.