About Beyond

Beyond, Inc. operates as an online retailer of furniture and home furnishings products in the United States and Canada. The company is an e-commerce expert with a singular focus: connecting consumers with products and services they love. As the owner of the iconic Bed Bath & Beyond brand and several other brands, the company strives to curate an exceptional online shopping experience. Bed Bath & Beyond is a premier online retailer, catering to customers in the United States and Canada. The company's e-commerce platform, accessible through its mobile app, www.bedbathandbeyond.com, www.bedbathandbeyond.ca, and www.overstockgovernment.com collectively referred to as the Website, serves as a gateway for those seeking a diverse array of top-tier, on-trend home products at competitive prices. From furniture, bedding, and bath essentials to patio and outdoor gear, area rugs, tabletop and cookware, decor, storage and organization solutions, small appliances, and home improvement items - the company offers an extensive range of furniture and home furnishings to elevate its customers' living spaces within the four corners of their home and the four corners of their property. Business The company's commitment extends to providing a diverse range of offerings that cater to varied budget requirements. In an ever-evolving market landscape, the company's focus is on standing out in the online sphere by offering products and services for the home. The company continually expands its product assortment, reaching into the millions, to keep pace with trends and evolving customer preferences. The vast majority of the company's retail transactions are fulfilled through its network of partners, who benefit from the access it provides to a large customer base and a suite of convenient services, including marketing, order fulfillment, customer service, and returns handling. The company's asset-light supply chain allows it to ship directly to customers from partners or warehouses, which primarily handle orders from its partners' owned inventory. Additional Offerings The company offers additional products or services that may complement its primary retail offerings but are not significant to its revenues, including: Business Advertising Opportunities: Providing businesses with a platform to showcase their products or services on the company's Website, fostering additional exposure and opportunities for collaboration. Marketplace Services: Offering a unique service to the company's partners, enabling them to showcase and sell their products on third-party sites through its Marketplace, creating additional avenues for sales and visibility. International Sales Support: Facilitating international sales for certain customers outside the United States through third-party logistics providers, broadening the company's reach and enhancing global accessibility. Supplier Oasis Integration: The company's Supplier Oasis platform, a singular integration point that empowers its partners to efficiently manage their products, inventory, and sales channels. This streamlined interface also provides access to multi-channel fulfillment services through the company's expansive distribution network, enhancing operational efficiency for its valued partners. Manufacturer, Distributor, and Supplier Relationships The company proactively cultivates and nurtures relationships with manufacturers, distributors, and suppliers to help ensure an uninterrupted stream of diverse product offerings for its customers. The company's relationships are generally non-exclusive. The terms under which products are sold through the company's Website are predominantly under its control rather than controlled by its manufacturers, distributors, and suppliers. Sales and Marketing The company employs a diverse array of strategies to engage its retail consumer audience, using both traditional and digital channels. The company's outreach spans targeted direct mail and online initiatives, encompassing search engine marketing, display ads, affiliate marketing, e-mail campaigns, and social media promotions. Additionally, the company enhances brand visibility through comprehensive advertising efforts across television, video ads, streaming video and audio platforms, social media channels, and strategic event sponsorships. Customer Service The company's commitment to delivering unparalleled customer service extends across multiple channels, including its app, Website, and customer service department. Staffed by a team of dedicated in-house and outsourced professionals, the company seeks to ensure prompt and thorough responses to customer inquiries via phone, SMS, instant online chat, and e-mail to address product information, order details, shipping status, returns, and various other customer queries. In addition to its in-house services, the company has trusted partners who independently manage their customer service requests. The company upholds these partners to the same high standards as its internal customer service operations. Technology The company uses its internally developed Website alongside a dynamic blend of proprietary technologies, open source solutions, and commercially licensed technologies to bolster its operational capabilities. The company maintains connectivity to the Internet through partnerships with multiple telecommunications companies, promoting seamless access. The company's primary computer infrastructure is in a data center in Utah. The company leverages additional data centers and tap into the resources of public cloud providers which play a pivotal role in functions such as backups, redundancy measures, development and testing environments, disaster recovery protocols, and the overarching support of its corporate systems infrastructure. Trademarks Bed Bath & Beyond, Wamsutta, Welcome Rewards, and Overstock.com are registered trademarks of the company. Government Regulation and Legal Matters The company's business outside of the U.S. exposes it to foreign and additional U.S. laws and regulations, including but not limited to, laws and regulations relating to taxation, business licensing or certification requirements, advertising practices, online services, the use of cryptocurrency, the importation of specified or proscribed items, importation quotas, consumer protection, intellectual property rights, consumer and data protection, privacy, encryption, restrictions on pricing or discounts, and the U.S. Foreign Corrupt Practices Act and other applicable U.S. and foreign laws prohibiting corrupt payments to government officials and other third parties. Competition The company competes with numerous competitors, including: online retailers with or without discount departments, including Amazon.com, AliExpress (part of the Alibaba Group), eBay, Temu, and Rakuten.com; online shopping services, including Google Shopping, Facebook, Instagram, and TikTok; online specialty retailers such as Wayfair, Build.com, Houzz, Hayneedle, Rugs.com, Groupon, and World Market; furniture specialists including Bob's Discount Furniture, Havertys, Raymour & Flanigan, At Home, Tuesday Morning, Living Spaces, Nebraska Furniture Mart, RC Willey, and Rooms To Go; traditional general merchandise and specialty retailers and liquidators including Ashley Furniture, Best Buy, Big Lots, Costco, Crate and Barrel, Ethan Allen, Gilt, Home Depot, HomeGoods, Hudson's Bay Company, IKEA, J.C. Penney Company, Kirkland's, Kohl's, Lands' End, Lowe's, Macy's, Nordstrom, Pottery Barn, Restoration Hardware, Ross Stores, Saks Fifth Avenue, Sears, T.J. Maxx, Target, Walmart, West Elm, and Williams-Sonoma, all of which also have an online presence; and online liquidators such as SmartBargains. History The company was founded in 1997. It was incorporated in 2002. It was formerly known as Overstock.com, Inc. and changed its name to Beyond, Inc. in 2023.