About China Mobile

China Mobile Limited provides telecommunications and information related services in the mainland of China and in Hong Kong. The company is a subsidiary of China Mobile Hong Kong (BVI) Limited. Businesses The company’s businesses primarily consist of voice business, SMS and MMS, wireless data traffic services, wireline broadband services, and applications and information services. Voice Business: The company’s voice business includes voice usage services and voice value-added services. Its voice usage services focus on enabling its customers to make and receive calls with a mobile phone at any point within the coverage area of its mobile networks. The services include local calls, domestic long-distance calls, international long-distance calls, domestic roaming and international roaming. The company’s voice value-added services mainly include caller identity display, caller restrictions, call waiting, call forwarding, call holding, voice mail, conference calls and other services. SMS and MMS: SMS refers to services that employ the existing network resources and the corresponding functions of mobile terminals to deliver and receive text messages. SMS offers convenience and multi-functionality to the company’s customers. MMS is a technology that allows users to exchange multimedia communications, such as graphics, animated color pictures, sound files and short text messages, over wireless networks. Wireless Data Traffic Services: The company’s wireless data traffic business primarily includes handset data traffic services. The company’s handset data traffic service is a service that it provides to its customers that enables mobile access to the Internet through 2G, 3G, 4G or fifth generation (5G) networks through handsets. Wireline Broadband Services: The company’s wireline broadband business offers primarily the wireline broadband data traffic service, including household broadband services, corporate broadband services and Internet dedicated lines services. Applications and Information Services: The company’s applications and information services include network resources services, mobile applications, home digital services, Internet of Things (IoT), Information and Communication Technology (ICT), Mobile Cloud and big data. The company’s network resources services mainly include Internet Data Center (IDC) services and voice and data dedicated line services. Its IDC services refer to its colocation, internet connection and other value-added services, and the company’s dedicated line services refer to its data and voice services provided through exclusive lines to corporate customers. Tariffs The company offers its customers various tariff packages that have varied monthly charges, minimum charges for basic usage, charges for usage exceeding the covered basic usage, fixed charges for selected features and functions, as well as charges for voice value-added services. It offers tariff packages with respect to wireless data traffic business, or charge the tariff by the actual data traffic usage. The company also offers different tariff packages with respect to SMS and MMS, and applications and information services. Interconnection Interconnection refers to various arrangements that permit the connection of the company’s networks to other mobile or fixed-line networks. These arrangements provide for the sharing and settlement of revenues from the base usage charges and, if applicable, roaming charges and long-distance charges. The company’s interconnection arrangements with other telecommunications operators enable its subscribers to communicate with the subscribers of those operators through making and receiving local, domestic and international long-distance calls. Roaming The company provides roaming services to its customers, which allow them to access mobile services while they are physically outside of their registered service area or in the coverage areas of other mobile networks in other countries and regions with which it has roaming arrangements. Sales and Customer Services Sales Channels: The company offers its services through a network of proprietary sales outlets, retail outlets and electronic sales and marketing channels. Its proprietary sales outlets, in addition to providing retail sales and network connection services, offer services to customers, including, among others, billing information and payment collection, services consultation and sale of terminals. Majority of its proprietary sales outlets provide training and service demonstrations to retail outlets, which, in turn, offer its services to customers according to agency agreements with the company. In connection with these sales, all applicable fees payable after initial connection are paid to the company. The company’s electronic channels offer services, including among others, subscription of voice value-added services and wireless data traffic services, change of tariff plans, credit loading for pre-paid services, sales of SIM cards and terminals and redemption of ‘Customer Reward’ points. The company has established concept stores in major cities within the mainland of China to showcase its services and products, and to facilitate certain sales and marketing activities. Terminals Since the launch of the company’s 5G services in November 2019, it has been dedicated to the development of multi-mode, multi-band, and multi-form 5G terminals. Since January 2020, the company upgraded its 5G terminals to support SA mode, which provide end-to-end support for the speed and services under 5G network, as compared to the NSA mode. In addition, it has been promoting the development of the 5G terminal industry through launching a variety of multi-form 5G terminals, including the 5G module, 5G CPE, 5G MiFi, 5G camera, and 5G PC. In 2021, the company developed products, including set-top boxes, intelligent gateways, intelligent routers, smart cameras and integrated gateways and actively developed 5G products, such as 5G live broadcast all-in-one machines and 5G medical gateways. In 2022, the company continues to develop 5G devices for the ‘customer’ market and the ‘business’ market, explore new 5G applications and content to bolster its 5G service capabilities and develop smart IoT devices for the ‘home’ market. Information Systems The company’s information systems primarily consist of a network management system, a business support system and a management information system. The network management system collects and processes the operating data from each network, and manages, supervises and controls its networks for safe and efficient operation. The business support system provides day-to-day operational support to each business unit, and is a unified and comprehensive system that enables the sharing of information resources. This system standardizes and integrates each of its sales, billing, settlement and customer service databases in a centralized and orderly manner. The management information system collects and processes the company’s management information and provides support to its management personnel. In addition, this system has computerized and automated the company’s management in finance, inventory, procurement and human resources. Furthermore, it has an internal communications network, which consists of its office automation system, the company’s internal computer network, video conference system, telephone system and others, the combination of which supports its internal communications. The company devotes significant resources to telecommunications network security, data security and other security measures to protect its systems and data, such as deploying network protection devices, performing regular security assessments and anonymizing personal data. Trademarks The company pursues the filing and registration of trademarks within the mainland of China and internationally. The company markets its services under the ‘CHINA MOBILE’ trademark, which is the trademark it uses throughout the mainland of China. ‘CHINA MOBILE’ is a registered trademark in the People’s Republic of China (PRC) owned by its parent company, China Mobile Communications Corporation (CMCC). In December 2021, the company entered into a trademark license agreement, or the 2021 Trademark License Agreement, to replace the trademark license agreement that it entered into in December 2017, or the 2018 Trademark License Agreement. Under the 2021 Trademark License Agreement, the company and its operating subsidiaries have a non-exclusive right to use the ‘CHINA MOBILE’ trademark in the mainland of China and Hong Kong. The term of the 2021 Trademark License Agreement is ten years, effective from June 7, 2021. In 2013, the company unveiled its new corporate logo. The new logo has been registered as a trademark in the mainland of China, Hong Kong, Macau, Taiwan, Brazil, Brunei, Canada, Chile, Indonesia, Malaysia, Nigeria, the United Arab Emirates, Pakistan, Peru, Saudi Arabia, South Africa, Sri Lanka and Yemen, and an application as a trademark under the Protocol Relating to the Madrid Agreement Concerning the International Registration of Marks has been approved in 47 countries. In addition, individual applications have been filed in two countries. Mobile Networks The company offers mobile services using the Global System for Mobile Communications (GSM) standard, or the 2G standard, the TD-SCDMA standard, or the 3G standard, the TD-LTE standard, or the 4G standard, the LTE FDD standard, and 3GPP R15 standard, or the 5G standard. The company has been providing 5G services as of November 2019. It has built approximately 730,000 5G base stations covering all prefecture-level cities, selected counties and key areas in China by the end of 2021. By doing so, the company meets network capacity needs during the initial phase of 5G commercialization. The company has also promoted the maturity of SA products and industry development. Fixed-Line Networks The company operates fixed-line networks, which provide coverage in China. These networks support a range of fixed-line telecommunications services and enable customized products to be delivered to meet various telecommunications needs. The company’s fixed-line networks consist of broadband Internet and data networks, transmission networks, value-added service platforms, information technology support systems and related infrastructures. Its transmission networks primarily consist of fiber-optic based networks, which cover its major service regions, supplemented by satellite transmission and digital microwave links. Regulation The company’s tariffs are subject to regulation by various government authorities, including the Ministry of Industry and Information Technology (MIIT), the National Development and Reform Commission (NDRC) and the relevant price regulatory authorities in the mainland of China. History The company was incorporated under the laws of Hong Kong in 1997 as a limited liability company under the name China Telecom (Hong Kong) Limited and changed its name to China Mobile (Hong Kong) Limited in 2000. Further, the company changed its name to China Mobile Limited in 2006.