About China Merchants Bank

China Merchants Bank Co., Ltd., together with its subsidiaries, provides various banking products and services. The company provides customers with various wholesale and retail banking products and services, and maintains treasury businesses for proprietary purpose and on behalf of customers. Many innovative products and services of the company have been well received by the market. Retail banking services include the 'All-in-one'multi-function debit card, credit card account and payment settlement services, classified wealth management services, including the 'Sunflower Wealth Management' services and private banking services, retail credit services, CMB APP, CMB Life APP, 'All-in-one Net', a comprehensive online banking service platform, and other online services. Wholesale banking services include payment and settlement, wealth management, investment and financing and digital services, cash management, sci-tech finance, green finance, inclusive finance, supply chain finance and cross-border finance services, asset management, asset custody and investment banking. The company continues to tap further into the living and business circles of customers to provide customers with customized, intelligent and comprehensive solutions for their supply chains and investment chains. Strategy The key elements of the company's strategy include expanding wealth management business and accelerating the transformation of the business model; optimizing Fintech and accelerating comprehensive digital transformation; strengthening risk management and building a fortress-style overall risk and compliance management system; and pursuing the core values and building the cultural and organizational foundation for a value creation bank. Segments Wholesale Finance Business The financial services for corporate clients, government agencies, and financial institutions include loan and deposit service, settlement and cash management service, trade finance and offshore business, investment banking business, inter-bank business, such as placement and repurchase, asset custody business, financial market business, and other services. Retail Finance Business The financial services provided to retail customers include loan and deposit service, bank card service, wealth management services, private banking and other services. Other Business This segment covers investment properties, subsidiaries except for CMB Wing Lung Bank Limited (CMB WLB) and CMB Financial Leasing Company Limited (CMBFL), associates and joint ventures. The company reallocates CMBFL from the other business segment to the wholesale financial business segment. Geographical Markets The company operates principally in the People's Republic of China (the PRC) with branches located in major provinces, autonomous regions and municipalities directly under the central government in the Chinese mainland. The company also has branches operating in Hong Kong, New York, Singapore, Luxembourg, London and Sydney, subsidiaries operating in Hong Kong, Shenzhen, Shanghai, Beijing and Luxembourg and representative offices in New York and Taipei. Distribution Channels The company provides products and services via multiple online and offline distribution channels. Offline Channels The company's business is mainly in the market of China, and its distribution network is mainly distributed in major central cities in the Chinese mainland and some international financial centres, such as Hong Kong, New York, London, Singapore, Luxembourg and Sydney. The company has branches and sub-branches in China, branch-level specialized institutions (a credit card centre and a capital operation centre), self-service banks, cash self-service devices and visual counters; The company has a Hong Kong branch, a New York branch and a representative office in the United States, a London branch in the U.K., a Singapore branch, a Luxembourg branch, a representative office in Taipei and a Sydney branch in Australia. Online Channels The company is deepening its services for core financial scenario around the extensive wealth management to promote the continuous improvement of customer experience of CMB APP. CMB Life App for Credit Card The company explores customer needs in a deep-going way, optimizes the navigation bar of the main interface and provides new products and services, such as account checking and repayment, all-scenario accompanying customer service, consumption report and handheld live broadcast, to better connect the life, consumption and finance of hundreds of millions of users. Brand marketing activities, such as 'Cashback' and '10 Yuan Storm' were carried out to attract tens of millions of customers. The company promotes credit card consumption through efficient and large-scale customer mobilization, closely connecting with customer operation. Network Operation Service The company's Network Operation Service Centre provides instant, comprehensive, prompt, professional, and caring services to its customers through, such as telephone, network and video. Smart Service System The company is optimizing the intelligent service network with 'CMB APP' and 'CMB Life App' as the core. The company is strengthening the AI-powered intelligent customer service capability and closed-loop service level of Xiao Zhao of CMB APP and the intelligent customer service of CMB Life App, provides customers with high-quality intelligent service products. The company is polishing the AI Xiao Zhao platform-level products, connected the various scenarios of the App to help upgrade the service, initially completed the integration with Xiao Zhao customer service, provided full hosting and auxiliary response functions and empowered the customer manager to operate. AI Xiao Zhao serves a total of 12.09 million users. The company adheres to the decentralized strategy of credit card service interaction, actively uses AI and big data to accurately match customer demands, flexibly connect service channels, explore active service mode and provide efficient and convenient service access for customers. Major Wholesale Online Channels The company promotes the 'Light-model Bank' plan 2.0 of wholesale online channels, creating 'out-of-the-box' service capabilities, and improving its 'humanized' experience. With the two major service channels of online corporate banking and CMB Corporate App, the company continuously improves the 'easy-to-use, intelligent and open' digital service platform, offering service portals for users with different roles in the enterprise, and offering opening of standardized service packages for new account-opening customers, greatly simplifying the opening process. Subsidiaries CMB Wing Lung Bank Limited and its subsidiaries offers deposit-taking, lending, private banking and wealth management, investment, securities, credit cards, E-banking, 'CMB WLB Wintech' mobile banking, global cash management, syndicated loans, corporate loans, documentary bills, leasing and hire purchase loans, foreign exchange, insurance agency, mandatory provident fund, insurance brokerage and general insurance underwriting, property management and trustee, nominee and asset management services. CMB Financial Leasing Company Limited meets the needs of the lessee to purchase equipment, promote sales, revitalize assets, balance tax burden and improve financial structure through ten major financial solutions relating to aviation, shipping, energy, infrastructure, equipment manufacturing, environment, health, culture and tourism, public transport, logistics, intelligent interconnection, integrated circuit and leasing industry. CMB International Capital Holdings Corporation Limited and its subsidiaries engage in corporate finance, asset management, wealth management, global market business and structured finance. CMB Wealth Management Co., Ltd. business includes issuing financial products, providing financial advisory and consulting services and other businesses approved by the China Banking and Insurance Regulatory Commission (the CBIRC) History. China Merchants Fund Management Co., Ltd. covers fund establishment, fund management and other operations approved by the China Securities Regulatory Commission (the CSRC). Cigna & CMB Asset Management Company Limited (CIGNA & CMAM) business includes entrusted management of client's funds, issuance of insurance asset management products and asset management related consultation business. China Merchants Europe S.A. provides customers with diversified financial products and services, such as cross-border financing, M&A finance, private banking, investment management, financial markets, bond underwriting, trade financing, and operates and allocates the global assets of enterprises and individuals. Joint Ventures CIGNA & CMB Life Insurance Co., Ltd. Insurance engages in insurance businesses, such as life insurance, health insurance, accident injury insurance and the reinsurance of the above insurances. Merchants Union Consumer Finance Company Limited engages in the granting of personal consumer loans. History China Merchants Bank Co., Ltd. was founded in 1987.