About Swisscom

Swisscom AG offers telecommunication services mainly in Switzerland and Italy. The company provides financial reporting for the three operating divisions: Swisscom Switzerland, Fastweb and Other Operating Segments. Swisscom Switzerland Swisscom Switzerland consists of the customer segments Residential Customers (Sales & Services and Products & Marketing divisions), Enterprise Customers and Wholesale, as well as the IT, Network & Infrastructure division. Residential Customers Sales & Services: Sales & Services combines all sales channels and services for residential and SME customers under one roof and is responsible for all call centres, online & cross channels, shops and field services within Swisscom Switzerland. Sales & Services, together with the Customer Interaction Experience team, also oversees all customer, sales and service processes along the full customer experience chain and designs these processes. Products & Marketing: The Products & Marketing segment houses the product and marketing expertise for residential and SME customers. The division ensures that these two segments provide a uniform customer experience. Products & Marketing plans, conceives and designs standardised B2B and B2C products. Enterprise Customers Whether voice or data, mobile or fixed network, individual products or integrated solutions, as a provider in the field of business communications, the Enterprise Customers segment supports customers with the planning, implementation and operation of their IT and communications infrastructure, including the provision of cost-efficient solutions and reliable services. It has core competencies in the fields of integrated communication solutions, IT infrastructure and cloud services, workplace solutions and the digitisation of business process (including SAP services) and provides a comprehensive range of outsourcing services for the financial sector. Wholesale: The Wholesale segment provides various services for other telecommunications providers, such as regulated access to the “last mile” as well as commercial voice, data and broadband products. The Wholesale segment also covers roaming services with foreign providers. IT, Network & Infrastructure: The IT, Network & Infrastructure (INI) segment builds, operates and maintains Swisscom’s nationwide fixed network and mobile communications infrastructure in Switzerland. It is also responsible for the development and production of Switzerland-wide standardised IT and network services and for the operation of all IT systems. INI is also driving forward the migration of the networks to an integrated IT and IP-based platform (All IP). The segment also includes the support functions for Swisscom Switzerland as well as Swisscom Real Estate Ltd and Business Fleet Management Ltd. Fastweb Fastweb is an alternative service provider in the Italian fixed-network market for both residential and business customers. Fastweb supplies its services both directly via its own fibre-optic network and also via the unbundled fixed-access lines and wholesale products offered by Telecom Italia. In addition to fixed-network services, its portfolio also includes mobile services for residential customers on networks operated by other service providers. Fastweb provides its services in all large towns and cities in Italy. Other Operating The Other Operating segments includes the Digital Business unit as well as Participations and Subsidiaries in the areas of payment solutions, network construction and maintenance, radio transmitters, energy management and event solutions, which complement the Swisscom core business in related areas. Digital Business is focused on growth areas in the areas of Internet services and digital business models. It also includes the online directories and phone book business. Group Headquarters Group Headquarters consists of the company’s divisions Group Business Steering, Group Strategy & Board Services, Group Communications & Responsibility, Group Security and Group Human Resources, as well as employment company Worklink AG. History Swisscom AG was founded in 1998.