About Colliers International Group

Colliers International Group Inc. provides commercial real estate oriented professional services and investment management to corporate and institutional clients. The company primarily provides outsourcing and advisory, leasing, capital markets, and investment management services. It serves customers in 36 countries around the world (67 countries, including affiliates and franchisees). Service Offerings Recurring Services Recurring services consist of the company’s Outsourcing & Advisory and Investment Management segments. Outsourcing & Advisory Services The company’s Outsourcing & Advisory Services operations provide corporate and workplace solutions, property and facility management services, project management services, engineering and design services, appraisal and valuation services, loan servicing and research for commercial real estate clients. It partners with large corporations in managing their overall real estate portfolios and transactions to improve execution across multiple markets and increase operational efficiency. Professional staff combines proprietary technology with high level strategic planning, portfolio management, lease administration and facilities and project management. Outsourcing & Advisory Services has more than 5,900 professional staff globally. The company’s Outsourcing & Advisory Services include: Corporate Solutions: The company works as an extension of a client’s team to provide expertise and a comprehensive set of portfolio management, transaction management, project management, workplace solutions, strategic consulting, property and asset management, as well as other corporate real estate services. Its Corporate Solutions clients are typically companies or public sector institutions with large, highly distributed and diverse real estate portfolios. The company enters into long-term, contractual relationships with these clients to ensure that real estate strategies are developed to support their overall business needs. This service line offers clients a fully integrated suite of services under the leadership and accountability of an account leader or team who are responsible for overall performance around the world. The company’s corporate solutions teams have a unified value proposition, which is to deliver customized, accountable and innovative real estate solutions that result in the service experience and alignment with its client’s core business strategy. It has developed a technology through Colliers360 (which provides clients with user-friendly dashboard and analytics technologies via a secure webpage), which allows it to measure performance and help its clients make efficient, well-informed decisions regarding their real estate portfolio. Colliers 360 also includes major edge business intelligence that populates data from various independent and client related sources. During 2020, the company added Workplace Expert tool to Colliers360 suite of technology apps that recommends clients different office environments and potential configurations tailored specific to their business needs. It also provides lease administration, transaction, project management and facilities management systems. Property Management Services: Property Management provides oversight and management of the daily operations of a single property or portfolio of properties and provides on-going strategic advice on ways in which clients can maximize the value of their properties. Services include building operations and maintenance, facilities management, lease administration, property accounting and financial reporting, contract management and construction management. The company ensures that it implements the owner’s specific property value enhancement objectives through maximization of opportunities to help clients ensure tenant relations while maximizing property level cash flows. Project Management Services: The company provides project management services for a wide range of projects regardless of size. These services include bid document review, construction monitoring and delivery management, contract administration and integrated cost control, development management, facility and engineering functionality, milestone and performance monitoring, quality assurance, risk management and strategic project consulting. Engineering and Design Services: The company established its engineering and design service line with the acquisition of Maser Consulting P.A. in July 2020. It offers private and public sector clients in the U.S. a full range of consulting and engineering design services for property and building, infrastructure, transportation, environmental and telecommunications end-markets. Its professionals include licensed engineers, planners, surveyors, landscape architects and environmental scientists. Valuation & Advisory Services: The company provides clients with an opinion of a property’s value that complies with a client’s requirements and applicable professional standards and regulations to offer a nuanced understanding of the property and broader market trends. Its advisors leverage technology to offer clients both speed and accuracy while maintaining a dedicated project leader and senior management oversight to ensure quality and accountability. Services include valuation and appraisal review and management, portfolio or single asset valuation, arbitration and consulting, highest and best use studies, tax appeals and litigation support. Workplace Strategy: The company provides a full suite of visioning, change management and strategic consulting services to occupiers to maximize the effectiveness of their workplace. These consulting services are designed to help clients turn their real estate into a competitive advantage to recruit and retain talent through the analysis and design of an optimal work environment. Loan Servicing: The company services loans originated under contractual arrangements associated with its debt finance operations. Its services include managing the administrative aspects of the loan, including collection of monthly payments, maintenance of records and management of escrow funds among others. Property Marketing: The company provides turnkey property marketing solutions for both commercial and high-end residential projects to generate demand and attract credit-worthy tenants and investors. The majority of the leads it generates for its clients come from online sources. Its property marketing platform is impactful with both domestic and sophisticated international buyers. Research Services: The company’s research services provide data-driven insights for owners and landlords into emerging trends and market activity, projections for lease rates, valuation estimations based on comparable transactions and mapping services. Research services provide insights for occupiers and tenants into future lease rates, expansion potential, potential to sublease and mapping services. The company’s Outsourcing & Advisory Services revenues are derived from fees, which are typically contractual, both fixed and performance based, and contract terms are often multi-year providing recurring or repeat revenues. Investment Management The company’s investment management services are primarily conducted through its subsidiary Harrison Street Real Estate Capital, LLC (Harrison Street) and its affiliates. Harrison Street is a real estate investment management firm. Specifically, these sectors include education, healthcare and storage, as well as social and utility infrastructure in the United States and Europe. Harrison Street’s more than 400 clients include sovereign wealth funds, public and corporate pension funds, endowments, insurance companies, foundations and family offices. Harrison Street generates contractual management fee revenue from each fund. Transactional Services The company provides transaction brokerage services in sales and leasing for commercial clients, as well as debt finance services related to the origination and sale of multifamily and commercial mortgage loans. Its commercial real estate advisors assist buyers and sellers in connection with the acquisition or disposition of real estate; assist landlords and tenants with lease opportunities; and assist borrowers and lenders with the placement of debt capital on commercial real estate assets. The company’s advisors typically perform their services for compensation based on commissions calculated on the value of a transaction. It has approximately 4,200 professional advisors globally. The company executes transactions across a diverse client base, including corporations, financial institutions, governments, and individuals. The company provides services for sales, leases, and mortgages in the following areas: Landlord Representation: The company’s advisors look to secure the right tenants for clients’ properties, help owners avoid common pitfalls of the leasing process and otherwise support landlord ownership goals for their real estate assets. Tenant Representation: The company’s brokerage advisors work on behalf of tenants to lease the right space in the right location and secure the most favorable terms. Its advisors help to turn a lease, often the expenditure for a business after payroll, from a cost center into a competitive advantage that can elevate their brand, streamline their operations, attract leading talent and make a meaningful impact to their bottom line. Capital Markets & Investment Services: The company’s Capital Markets & Investment Services advisors are professionals that work collaboratively to provide real estate expertise to its clients, acting in a consultancy capacity to help each client maximize investment returns, whether as a buyer, seller or borrower. Capital Markets & Investment Services advisors are organized into office, industrial, retail, multifamily, hospitality, healthcare, and special purpose teams in order to drive thought leadership for each major asset class. Its Capital Markets & Investment Services teams work with each service line, including property management, project management, leasing, and valuations in order to serve the broader business needs of each client. Debt Finance Services: With the acquisition of Colliers Mortgage Holdings, LLC (Colliers Mortgage) in May 2020, the company strengthened its debt finance capabilities. The company provides specialty debt financing for multifamily housing, healthcare, and senior housing real estate through the U.S. Government Sponsored Agencies. This includes origination, underwriting, asset management and loan servicing for the Federal National Mortgage Association, the Federal Housing Administration/the U.S. Department of Housing and Urban Development, and the U.S. Department of Agriculture. Colliers Mortgage also provides commercial property lending to institutional investors, as well as loan syndication. Mortgage Investment Banking: Colliers Securities provides brokerage, investment banking, capital markets services, public finance services and other real estate related activities. The company’s professional advisors work with all asset classes, including office, industrial, retail, multi-family, hospitality, health care and mixed-use properties. In 2020, it completed 42,000 sale and lease transactions. Geographic Locations The company delivers services from 351 offices in 36 countries companywide (not including its affiliates). Operationally the company has organized its business and reports its results through four segments. For the year ended December 31, 2020, the Americas segment represented 58% of the company’s global revenues (45% generated in the United States, 11% in Canada and 2% in Latin America); Europe, Middle East and Africa segment represented 19% of its global revenues, comprising operations in 18 countries; Asia and Australasia segment represented 17% of its revenues, comprising operations in 10 countries; and Investment Management segment represented 6% of its revenues, comprising operations in 3 countries. Growth Strategy The company’s strategy is to focus further strengthen its market share in its core markets, expand into complementary services, and increase its geographic footprint while continuing to pursue strategic acquisitions. Seasonality The company generates peak revenues and earnings in the month of December followed by a low in January and February as a result of the timing of closings on commercial real estate sales brokerage transactions. Revenues and earnings during the balance of the year are relatively even. These Capital Markets operations comprised 25% of its 2020 annual consolidated revenues. Trademarks In markets where the company does not operate its operations, it operates through affiliates operating under the ‘Colliers International’ and ‘Colliers’ brands and trademarks. The company has affiliates in 31 countries around the world. History Colliers International Group Inc. was founded in 1972.