About Rogers Communications

Rogers Communications Inc. provides wireless communications services in Canada. Segments The company operates through three segments: Wireless, Cable, and Media. Wireless Wireless telecommunications operations for Canadian consumers and businesses. Cable Cable telecommunications operations, including Internet, television, telephony (phone), and smart home monitoring services for Canadian consumers and businesses, and network connectivity through the company’s fibre network and data centre assets to support a range of voice, data, networking, hosting, and cloud-based services for the business, public sector, and carrier wholesale markets. Media A diversified portfolio of media properties, including sports media and entertainment, television and radio broadcasting, specialty channels, multi-platform shopping, and digital media. During the year ended December 31, 2021, Wireless and Cable were operated by the company’s wholly owned subsidiary, Rogers Communications Canada Inc. (RCCI), and certain other wholly owned subsidiaries. Media was operated by the company’s wholly owned subsidiary, Rogers Media Inc., and its subsidiaries. Products and Services Wireless Rogers is a Canadian leader in delivering a range of innovative wireless network technologies and services. The company is the first Canadian carrier to launch a 5G network and it has the largest 5G network in Canada, serving over 1,500 communities and 70% of the Canadian population as of December 31, 2021. The company’s postpaid and prepaid wireless services are offered under the Rogers, Fido, and chatr brands; and provide consumers and businesses with the latest wireless devices, services, and applications, including mobile high-speed Internet access, including its Rogers Infinite unlimited data plans; wireless voice and enhanced voice features; Rogers Pro On-the-Go, a personalized service experience for device delivery and set up to a customer's location of choice within the service area; Express Pickup, a convenient service for purchasing devices online or through a customer care agent, with the ability to pick up in-store as soon as the same day; direct device shipping to the customer's location of choice; device and accessory financing; device protection; in-store expert device repair service; global voice and data roaming, including Roam Like Home and Fido Roam; wireless home phone; advanced wireless solutions for businesses, including wireless private network services; bridging landline phones with wireless phones through products like Rogers Unison; and machine-to-machine solutions and Internet of Things (IoT) solutions. Cable The company is one of the largest cable providers in Canada. The company’s cable network provides an innovative and leading selection of high-speed broadband Internet access, digital television and online viewing, phone, smart home monitoring, and advanced home WiFi services to consumers in Ontario, New Brunswick, Nova Scotia, and on the island of Newfoundland. The company also provides services to businesses across Canada that aim to meet the increasing needs of today's critical business applications. In 2020, in response to COVID-19 pandemic (COVID-19), the company launched customer self-installation capabilities within Cable as a safe, easy, no-contact way for its customers to install its Ignite Internet and Ignite TV services. Since launching in late March 2020, over 86% of the company’s Cable installations have been through the self-install program. The company also launched Blitzz, a remote visual assistance tool that enables customers to access support virtually and reduces the need to deploy field technicians for installation and service calls. In 2021, the company launched Ignite Internet Gigabit 1.5 in select areas, giving customers access to even faster Internet service. The company also expanded the Ignite WiFi Hub app with enhanced Active Time Details and Advanced Security to give customers greater control over their home WiFi. Internet services include Internet access through broadband and fixed wireless access (including basic and unlimited usage packages), security solutions, and e-mail; access speeds of up to one gigabit per second (Gbps), covering its entire Cable footprint, with some areas able to receive access speeds of up to 1.5 Gbps; Rogers Ignite and Fido Internet unlimited packages, combining fast and reliable speeds with the freedom of unlimited usage and options for self-installation; Rogers Ignite WiFi Hub, offering a personalized WiFi experience with a simple digital dashboard for customers to manage their home WiFi network, providing visibility and control over family usage; and Rogers Smart Home Monitoring, offering services, such as monitoring, security, automation, energy efficiency, and smart control through a smartphone app. Television services include local and network TV, made available through traditional digital or IP-based Ignite TV, including starter and premium channel packages along with à la carte channels; on-demand television; cloud-based digital video recorders (DVRs) available with Ignite TV services; voice-activated remote controls, restart features, and integrated apps, such as YouTube, Netflix, Sportsnet NOW, and Amazon Prime Video, and Disney+ on Ignite TV; personal video recorders (PVRs), including Whole Home PVR and 4K PVR capabilities; an Ignite TV app, giving customers the ability to experience Ignite TV (including setting recordings) on their smartphone, tablet, laptop, or computer; Ignite SmartStream, an entertainment add-on for Ignite Internet customers, giving customers access to their favourite streaming devices in one place; Download and Go, the ability to download recorded programs onto a customer's smartphone or tablet to watch at a later time using the Ignite TV app; linear and time-shifted programming; digital specialty channels; and 4K television programming, including regular season Toronto Blue Jays home games and select marquee National Hockey League (NHL) and National Basketball Association (NBA) games. Phone services include residential and small business local telephony service; and calling features, such as voicemail, call waiting, and long distance. Enterprise services include voice, data networking, Internet protocol (IP), and Ethernet services over multi-service customer access devices that allow customers to scale and add services, such as private networking, Internet, Internet protocol (IP) voice, and cloud solutions, which blend seamlessly to grow with their business requirements; optical wave, Internet, Ethernet, and multi-protocol label switching services, providing scalable and secure metro and wide area private networking that enables and interconnects critical business applications for businesses that have one or many offices, data centres, or points of presence (as well as cloud applications) across Canada; simplified information technology (IT) and network technology offerings with security-embedded, cloud-based, professionally managed solutions; extensive cable access network services for primary, bridging, and back-up (including through its wireless network, if applicable) connectivity; and specialized telecommunications technical consulting for Internet service providers (ISPs). Media The company’s portfolio of Media assets, with a focus on sports and regional TV and radio programming, reaches Canadians from coast to coast. In Sports Media and Entertainment, the company owns the Toronto Blue Jays, Canada's only Major League Baseball (MLB) team, and the Rogers Centre event venue, which hosts the Toronto Blue Jays' home games, concerts, trade shows, and special events. The company’s NHL Agreement, which runs through the 2025-2026 NHL season, allows it to deliver more than 1,300 regular season games during a typical season across television, smartphones, tablets, and personal computers; and streaming devices both through traditional streaming services, as well as through NHL LIVE. It also grants Rogers national rights on those platforms to the Stanley Cup Playoffs and Stanley Cup Final, all NHL-related special events and non-game events (such as the NHL All-Star Game and the NHL Draft), and rights to sublicense broadcasting rights. In Television, the company operates several conventional and specialty television networks, including Sportsnet's four regional stations along with Sportsnet ONE, Sportsnet 360, and Sportsnet World; Citytv network, which together with affiliated stations, has broadcast distribution to approximately 76% of Canadian individuals; OMNI multicultural broadcast television stations, including OMNI Regional, which provide multilingual newscasts nationally to all digital basic television subscribers; specialty channels that include FX (Canada), FXX (Canada), and OLN; and Today's Shopping Choice, Canada's only nationally televised shopping channel, which generates a significant and growing portion of its revenue from online sales. In Radio, the company operates 54 AM and FM radio stations in markets across Canada, including popular radio brands, such as 98.1 CHFI, 680 NEWS, Sportsnet The FAN, KiSS, JACK FM, and SONiC. The company also offers a range of digital services and products, including its digital sports-related assets, including NHL LIVE and SN NOW; other digital assets, including Citytv NOW; and a range of other websites, apps, podcasts, and digital products associated with its various brands and businesses. Other The company offers several credit cards, including the Rogers World Elite Mastercard, Rogers Platinum Mastercard, and the Fido Mastercard, which allow customers to earn cashback rewards points on credit card spending. Other Investments The company holds interests in a number of associates and joint arrangements, some of which include its 37.5% ownership interest in Maple Leaf Sports & Entertainment Ltd. (MLSE), which owns the Toronto Maple Leafs, the Toronto Raptors, Toronto FC, the Toronto Argonauts, and the Toronto Marlies, as well as various associated real estate holdings; and its50% ownership interest in Glentel Inc. (Glentel), a large provider of multicarrier wireless and wireline products and services with several hundred Canadian retail distribution outlets. The company also holds a number of interests in marketable securities of publicly traded companies, including Cogeco Inc. and Cogeco Communications Inc. Widespread Product Distribution Wireless The company has an extensive national distribution network and offer its wireless products nationally through multiple channels, including company-owned Rogers, Fido, and chatr retail stores; customer self-serve using rogers.com, fido.ca, chatrwireless.com, and e-commerce sites; an extensive independent dealer network; major retail chains and convenience stores; other distribution channels, such as WOW! mobile boutique, as well as Wireless Wave and TBooth Wireless through its ownership interest in Glentel; contact centres; outbound telemarketing; and Rogers Pro On-the-Go, a personalized retail service that delivers and sets up new wireless devices to the customer's location of choice within the service area. Cable The company distributes its residential cable products using various channels, including company-owned Rogers and Fido retail stores; customer self-serve using rogers.com and fido.ca; its contact centres, outbound telemarketing, and door-to-door agents; and major retail chains. The company’s sales team and third-party retailers sell services to the business, public sector, and carrier wholesale markets. An extensive network of third-party channel distributors deals with information technology (IT) integrators, consultants, local service providers, and other indirect sales relationships. This diverse approach gives greater breadth of coverage and allows for strong sales growth for next-generation services. History Rogers Communications Inc. was founded in 1960.