About TELUS

TELUS Corporation (TELUS) operates as a telecommunications and information technology company in Canada. The company provides a wide range of products and services, spanning wireless, data, IP, voice, television, entertainment, video, and security. Data services include internet protocol; television; hosting, managed information technology and cloud-based services; software, data management and data analytics-driven smart-food chain technologies; and home and business security. TELUS Health is Canada’s leader in digital health technology, improving access to care and revolutionizing the flow of information while facilitating collaboration, efficiency, and productivity so people can live healthier lives. TELUS Agriculture provides innovative digital solutions to the agriculture industry by connecting each piece of the agriculture value chain, leveraging advanced data systems and artificial intelligence to streamline operations, improve food traceability, and provide consumers globally with more sustainable with fresher and healthier food sources. TELUS International is a leading digital customer experience innovator that designs, builds and delivers next-generation solutions, including artificial intelligence and content moderation, for global and disruptive brands, supporting the full lifecycle of its clients’ digital transformation journeys and enabling clients to swiftly embrace next-generation digital technologies to deliver better business outcomes. The company earns the majority of its TELUS technology solutions service revenues from access to, and usage of, its telecommunications infrastructure, including mobile network (voice and data); fixed data services (which include internet protocol; television; hosting, managed information technology and cloud-based services; software, data management and data analytics-driven smart-food chain technologies; and home and business security); fixed voice services; and health services. The majority of the balance of the company’s TELUS technology solutions revenues (mobile equipment and other service, and fixed equipment and other service) arises from providing services and products facilitating access to, and usage of, the company’s telecommunications infrastructure. Its digitally-led customer experiences – TELUS International segment service revenues arise from the provision of digital customer experience solutions, including artificial intelligence and content management solutions. The company offers complete and integrated solutions to meet its customers’ needs. Segments The TELUS Technology Solutions (TTech) segment includes network revenues and equipment sales arising from mobile technologies; data revenues (which include internet protocol; television; hosting, managed information technology and cloud-based services; software, data management and data analytics-driven smart food-chain technologies; and home and business security); certain healthcare software and technology solutions; voice and other telecommunications services revenues; and equipment sales. The Digitally-Led Customer Experiences – TELUS International (DLCX) segment, which has the U.S. dollar as its primary functional currency, is consisted of digital customer experience and digital-enablement transformation solutions, including artificial intelligence (AI) and content management solutions, provided by TELUS International. Principal Markets Addressed TTech segment This segment provides mobile products and services for consumers and businesses across Canada. This segment also provides fixed products and services, including residential services in British Columbia, Alberta and Eastern Quebec; business services across Canada; automation and security solutions across Canada; healthcare solutions across Canada; and global agriculture solutions. Mobile Products and Services Data and Voice – Fast internet access (via the company’s 4G and 5G network available for Canadians, respectively) for video, social networking, messaging and mobile applications, such as My TELUS, TELUS SmartHome, Optik TV, Pik TV and virtual care apps; mobile voice service with features, such as Call Control; clear and reliable voice services, including TELUS Business Connect; and international roaming. Devices – The latest smartphones, tablets, mobile internet keys, mobile Wi-Fi devices, machine-to-machine (M2M) modems, digital life devices and wearable technology, such as smart watches and the company’s LivingWell Companion. Suite of Internet of Things (IoT) solutions, including machine-to-machine (M2M) connectivity, to support Canadian businesses locally and internationally, including asset tracking, fleet management, remote monitoring, digital signage, security, smart hospital solutions, intelligent traffic solutions, contact tracing and data analytics. Fixed Products and Services Internet - Comprehensive high-speed internet access with TELUS PureFibre; fixed high-speed internet access (HSIA) service, with email and a comprehensive suite of security solutions; and wireless HSIA, with reliable Wi-Fi and cloud storage. TELUS offers multiple plans, including plans with 2.5 Gbps symmetrical download and upload speeds. Television – High-definition entertainment service with Optik TV and Pik TV. Optik TV offers extensive content options, including 4K and 4K HDR live TV, On Demand content and streaming services, such as Prime Video (included in the Amazon Prime membership), Netflix, YouTube and hayu. Optik TV also delivers innovative features, including a voice assistant that allows customers to control their TV, a wireless digital box, large PVR capacity and the ability to restart live TV in progress or from the past 30 hours. In addition, the company’s Optik TV app allows customers to watch live TV, set recordings and access On Demand content from a smartphone, tablet or computer. Pik TV delivers a streamlined offer for customers through Apple TV or select Android TV devices. It is also accessible through an internet browser or the company’s Android or iOS mobile applications. Pik TV embraces the changing environment, where content is increasingly available from over-the-top (OTT) services. Voice – Reliable fixed phone service with long distance and calling features, such as Call Control; wireless home phone; and voice over IP (VoIP) supporting voice services into the future. Home and Business Security and Automation – Real-time 24/7 central monitoring station, guard response service (where available), and wireless and hard-wired security technology, integrated with smart internet-connected devices. These services are enabling smart homes and smart businesses by allowing customers to remotely monitor and manage their premises via cameras, smoke detectors, lights, door locks, environmental controls, appliances and other systems for enhanced security, comfort, convenience and energy efficiency. IP Connectivity for Businesses – Converged voice, video and data services and internet access, offered on a high-performing network. Also includes software-defined wide area network (SD-WAN) offerings. Cloud and Managed Information Technology (IT) Services – Suite of hybrid IT solutions provides traditional and cloud technologies, network connectivity, security, managed IT and cloud advisory services. Security Consulting and Managed Services – Cloud and on-premises solutions ensuring security for data, email, websites, networks and applications. Unified Communications Conferencing and Collaboration – Full range of equipment and application solutions, including Unified Communications as a Service (UCaaS), to support meetings and webcasts by means of phone, video and internet. Acquisitions are bolstering the company’s capabilities in the small and mid-market business segments. Healthcare – A variety of healthcare solutions and services, including virtual care, virtual pharmacy, electronic medical records (EMR), pharmacy management systems, claims management solutions, personal health records, remote patient monitoring, personal emergency response services, mental health support, comprehensive primary care and employee wellness, and curation of health content for Canadians. Agriculture – Farm management, precision agronomy, feedlot health management, herd management software, application programming interface (API) and application integration services, compliance management, food traceability and quality assurance, data management solutions and software solutions for trade promotion management, retail execution, TPx and analytics capabilities. Competition Mobile Products and Services: Facilities-based national competitors are Rogers Wireless and Bell Mobility, as well as provincial or regional telecommunications companies, such as Shaw (Shaw Communications Inc.), Quebecor, SaskTel, Eastlink, Tbaytel, and Xplornet. Fixed Products and Services: Cable competitors for internet, telephone and entertainment services, such as Shaw (in B.C. and Alberta) and Cogeco Cable and Videotron (in Eastern Quebec). The company’s national telecommunications competitors are Rogers Communications Inc. and BCE Inc. Competitors for home and business security range from local to national companies, such as BCE Inc., Rogers Communications Inc., Chubb-Edwards, Stanley Security, Vivint, and Fluent Home. Competitors also include do-it-yourself security providers, such as Lorex and home automation service providers, such as Ring, Nest, and Wyze. Satellite-based entertainment and internet services offered by BCE Inc., Shaw, and Xplornet. Competitors for TELUS Health include providers of EMR and pharmacy management products, such as Omnimed, Familiprix, Medfar, Fillware, ARI and Logipharm. Competitors also include systems integrators; health service providers, such as Loblaw, McKesson and the Jean Coutu Group, which have also become vertically integrated and own a mix of health services delivery, IT solutions and related services; and potentially, global providers, such as EPIC and Cerner, which could achieve expanded Canadian footprints. Competitors for virtual care services include Tia Health, CloudMD, MD Connected, AppleTree VC, Cover Health, Dialogue, Maple, LifeWorks and Homewood. Competitors for TELUS Health’s corporate and preventative health service offerings include Medcan, Cleveland Clinic, Loblaw (Loblaw Companies Ltd.), and Wellpoint. TELUS Agriculture does have competitors at each stage along the food chain: In the animal health business, competitors include companies such as Performance Livestock Analytics (a part of Zoetis). In the food, beverage and consumer goods business, competitors include Accenture, Oracle and Kantar’s. Competitors for the company’s agribusiness solutions range from local to global companies, such as AgData, Proagrica, Farmers Edge and FoodLogiQ. DLCX segment This segment is a digital customer experience innovator that designs, builds and delivers high-tech, high-touch next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands. The company partners with a diverse set of disruptive and established clients across its core industry verticals. For example, within tech and games, the company serves some of the leading social networks and search engines, as well as high-growth online games, ride sharing and real estate technology companies. Within eCommerce and fintech it serves both traditional and next-generation payments and point of sale providers, business-to-business and business-to-consumer Software-as-a-Service (SaaS) companies, online marketplaces and large financial services institutions. The company’s clients are generally multinational and North American and Europe-based, with some Asia-based that are supporting a global customer base. Products and Services The company’s solutions and services are relevant across multiple markets, including digital transformation of customer experience systems and digital customer experience management. Digital Transformation (DX) – Companies are increasingly partnering with third-party providers to meet their digital transformation challenges, which include designing solutions that facilitate an omnichannel experience, building digitally scalable infrastructure and delivering new digital channels. To keep systems scalable, an increasing number of companies are opting for cloud-based solutions and seeking to automate processes where possible. Digital Customer Experience Management (DCXM) – DCXM represents the next evolution of customer experience management. Digital customer experience has become increasingly important to companies, as highly engaged users dictate the nature and frequency of interactions. Customers ascribe value to seamless interactions and are willing to reward positive experiences with loyalty and repeat business. As customers have shifted toward digital channels, leveraging next-generation technologies to deliver a unified and satisfying customer experience has become paramount. The company is uniquely well-positioned to serve these markets, and as a result, it has a significant market opportunity due to the overall industry growth rate, low penetration to date and strong exposure to the comparatively higher-growth DCXM sector of the market. The company serves markets that have experienced high growth, such as content moderation, which includes review and compliance services of user-generated content on social media and other digital platforms. The necessity of moderating content on digital platforms has prompted enterprises to seek specialized services to accommodate changes in the uncertain, highly regulated environment. AI data solutions is another market it serves that is also experiencing high demand. Along with the volume of content continuing to increase, equally important is the need for constant dynamic changes and need for improvement. Competition The company faces competition primarily from digital transformation services providers, such as Endava, EPAM and Globant; globally diversified IT and business process outsourcing service providers, such as Accenture, Cognizant, Genpact and WNS; customer experience providers, such as 24-7 Intouch, TaskUs, Teleperformance S.A. and Webhelp; and single-threaded data annotation providers, such as Appen. Resources The company’s major brands and distribution channels are as follows: TELUS – A national communications and information technology company serving customers across mobile, data, IP, voice, television, entertainment, video and security, driven by a social purpose to connect all Canadians for good. Koodo Mobile – A national provider of postpaid and prepaid mobile voice and data services with a broad distribution network, including TELUS-owned stores, dealers and third-party electronics retailers. Public Mobile – A prepaid mobile service provider with web-based and physical distribution, providing customers with a SIM-only service. Mobile Klinik – A provider of device performance and professional smartphone and tablet repair offering high-quality, certified pre-owned mobile devices. Optik TV, launched in 2010. Pik TV, launched in 2017. TELUS PureFibre – The company’s next-generation fibre-optic network, which delivers fast internet and provides the backbone for its 5G network. TELUS SmartHome Security and TELUS Secure Business – Full-service security offerings for residential and business customers. TELUS International – A digital customer experience innovator that designs, builds and delivers high-tech, high-touch next-generation solutions, including AI and content moderation, for global and disruptive brands. TELUS Health – A national provider of electronic medical and personal health records, home health monitoring, benefits and pharmacy management solutions, preventive healthcare services and virtual care solutions for consumers, employers and insurers. The company is improving health outcomes for all Canadians, including those in rural and Indigenous communities, through its virtual care offerings, including TELUS Health MyCare, TELUS Health Virtual Care and TELUS Health Virtual Pharmacy, as well as through the company’s TELUS Health Care Centres, LivingWell Companion personal emergency response service, the TELUS Healthy Living Network and Health for Good mobile health clinics. TELUS Agriculture – A global provider of agriculture and food technology and data solutions, serving customers across the food value chain. TELUS Ventures – A corporate venture capital fund that has invested in more than 80 market-transforming companies since 2001. GoCo – An agile entity that brings next-generation unified communications and managed network solutions to the business market in a highly differentiated and entrepreneurial manner. Social Purpose Initiatives - TELUS Wise (national digital safety education program), TELUS Pollinator Fund for Good (impact fund), and Connecting for Good programs that help bridge the digital divide: Mobility for Good (free or low-cost mobility plans and phones), Internet for Good (low-cost internet plans), Tech for Good (supporting and training, including assistive technology for Canadians with disabilities), and Health for Good (mobile health clinics that bring care to those experiencing homelessness). Sales and Support Distribution Channels Mobile services are supported through a broad network of TELUS-owned and branded stores, including the company’s 50% ownership of the kiosk channel WOW! Mobile, and an extensive distribution network of exclusive dealers and large third-party national retail partners (e.g. Best Buy, Walmart and London Drugs), as well as online self-serve applications, intuitive virtual-assistant chatbots, mass marketing campaigns and customer care telephone agents. Through Mobile Klinik, the company offers on-site professional smartphone and tablet repair services and sales. Fixed residential services (including automation and security) are supported through TELUS-owned and branded stores, customer care telephone agents, digital home technicians and partners and online and TV-based self-serve applications. The company, through telus.com, sells mobile products and services (including digital accessories), fixed products and services, automation and security, health and business products and services. The company provides online account management tools (e.g. My TELUS), enabling customers to manage their accounts through its website or mobile applications, as well as online chats for customer support. The company also provides video calling solutions to enable installations without having technicians enter a customer’s premises. Dedicated direct-to-consumer channel across multiple provinces focusing on product intensity; safety protocols are maintained at all times when team members interact with customers. In areas where it was decided not to proceed with field activity due to the pandemic, the company’s teams were mobilized to make proactive outbound calls. Business services, including healthcare and security, across mobile and fixed service offerings are supported through certain dedicated stores for business, TELUS sales representatives, product specialists, independent dealers, direct business channels and online self-serve applications for small and medium-sized businesses. TELUS International’s solutions are supported through sales representatives, client relationship management teams, data annotation and content moderation teams, and digital engineers, developers and architects. TELUS Health provides some of its services – personal health records and home health monitoring – in partnership with provincial governments. TELUS Agriculture’s solutions are supported through online self-serve applications, sales representatives and customer relationship management teams. Technology, Systems and Properties The company is a technology-enabled company with a multitude of IT systems and processes. The company focuses on driving innovation and making generational investments to deliver state-of-the-art broadband solutions in an increasingly digital society. Broadband Consumer and Business Networks The company launched its 4G LTE network in 2012. This network evolved in 2017 to adopt LTE-A technology, which offers peak theoretical speeds of up to 1.5 Gbps. The company’s LTE CAT-M1 IoT network covers 96% of Canada’s population. The company has made significant investments in heterogeneous network (HetNet) technology, one of the key building blocks for 5G. HetNet combines multiple types of cells, such as outdoor macrocells and microcells, as well as indoor pico cells, to enhance coverage and capacity in crowded urban areas and inside buildings. By taking continuous strides to evolve its small-cell technology concurrent with the evolution of network technologies to LTE-A pro (i.e. 4.5G), in 2017, the company became the first operator in Canada to introduce licensed assisted access (LAA) small cells for both outdoor and indoor environments, capable of speeds of up to 970 Mbps. In 2019, the company continued advancing LAA technology with speeds of up to 1.2 Gbps, and the company has deployed more than 400 LAA sites. In 2018, the company became the first operator globally to introduce LTE FDD massive multiple-input-multiple-output (MIMO) 32TRx technology on the 2600 MHz band as part of the LTE-A pro technology evolution. In 2020, the company introduced dual-band massive MIMO technology in the 1900 MHz and AWS bands, also a global first. This technology further enhances the capacity of its wireless infrastructure, enables a stronger customer experience and helps to sustain its long-term wireless leadership. In 2019, the company progressed the virtualization of its core network infrastructure with the voice core, providing a stepping stone into 5G service readiness. The network virtualization improves its network scalability and resiliency. In 2020, the company launched its 5G technology capable of speeds of up to 1.7 Gbps, and by December 31, 2021, its 5G network covered 70% of Canada’s population. In 2021, the company increased the speeds of its 5G network, capable of up to 1.9 Gbps, through the deployment of incremental 5G spectrum. The company’s 5G coverage is foundational, as it will enable the advancement of new 5G capabilities, such as network slicing, multi-access edge computing (MEC) and low-latency critical communications. A key enhancement to its 5G network in 2021 is the beginning of the deployment of the 3.5 GHz spectrum with MIMO technology. The company’s investments to deploy its PureFibre technology have brought fibre-optic connectivity further into its infrastructure and directly to homes and businesses. At the end of 2021, over 2.7 million homes and businesses in communities across B.C., Alberta and Quebec had access to ultra-fast, symmetrical internet speeds of 150 Mbps up to 1 Gbps; and approximately 1.3 million premises in B.C. and Alberta had access to symmetrical internet speeds of up to 2.5 Gbps with TELUS PureFibre. Recognizing the need for highly reliable connectivity with low latency throughput to support emerging services, such as virtualized networks and IoT applications, the company has also begun rolling out new equipment for enhanced speeds and services. The company continues to deploy the next evolution of its fixed IP and optical core/edge technology, smart edge architecture. This architecture enables significant automation and per-port cost improvement to support network growth and evolution. The company continues to roll out its third-generation national dense wavelength division multiplexing (DWDM) transport backbone (packet transport 3.0) colourless, directionless and contentionless (CDC) network overlay that connects from B.C. to Quebec and into the U.S. This architecture allows network growth without the need for re-generation, enables optimal optical rerouting during a fibre cut and improves network growth costs. In 2021, the company continued evolving its PureFibre and HSIA technologies to deliver a superior customer experience, propelling its market leadership in home and business services by launching 2.5 Gbps symmetrical service to major markets in B.C. and Alberta while continuing to bring broadband network speeds to thousands of homes in rural and Indigenous communities in B.C., Alberta and Quebec. In 2021, the company leveraged its national DWDM footprint to launch 1G, 10G and 100G optical wavelength services to its business customers. The company continues to evolve its world-class emergency services to harness the power of IP through its implementation of next-generation 9-1-1. In 2021, the company enabled the STIR/SHAKEN capabilities across its voice networks as per a CRTC (the Canadian Radio-television and Telecommunications Commission) mandate to prevent caller ID spoofing and help combat fraudulent calls. The company has continued to innovate for its customers through its Optik TV and Pik TV platforms. In 2018, the company introduced high dynamic range (HDR) colour capability to its 4K Optik TV customers, making the company the first operator in Canada to deliver 4K HDR video across live TV, video-on-demand and Netflix services. The company also launched device applications for Pik TV and Optik TV and gave customers the option to purchase Pik TV using only a web browser. By investing in the cloudification of video infrastructure and innovative applications, the company is continuing to advance its priority of enabling ‘anytime, everywhere’ access to content and entertainment, thereby continuing to deliver an exceptional customer experience. In 2021, the company launched Wi-Fi 6 capability, following its successful 2018 introduction of TELUS Boost Wi-Fi, a network of boosters that extends the reach of strong and reliable in-home Wi-Fi signals. In 2021, the company introduced XGS-PON as the next generation of PureFibre technology to more than quadruple its bandwidth delivery capabilities. The company is continually enhancing its customer applications across Pik TV, Optik TV, TELUS SmartHome and TELUS My Wi-Fi, including deploying advanced Cujo-based parental controls. The company is continuing to monitor traffic requirements and invest in its network to maintain service and support to Canadians: Expanding capacity for Optik TV video-on-demand and new solutions to enable scaling to support a 40% increase in video-on-demand consumption and a 25% increase in broadcast viewing at peak levels. Continuing to migrate voice traffic from legacy 3G with 85% of calls processed as voice over LTE (VoLTE). Doubling virtual private network (VPN) and DefensePro capacities to 12 Gbps to support a 60% growth in VPN daily usage to approximately 19,000 users per day. Doubling virtual desktop infrastructure (VDI) gateway capacity with additional resiliency between data centres; and adding 40% more TELUS Authentication Services (TAS) tokens (10,000) to support 21 times growth in VDI peak connections from home. Augmenting the company’s wireless networks to support a 32% year-over-year increase in mobility traffic and a 21% year-over-year increase in wireless HSIA traffic in 2021. Deploying mission critical environment pods (self-contained units with HVAC and power) to quickly provision the company’s critical network equipment and reduce the risk of equipment outages. Real Estate – The company’s network facilities are constructed under or along streets and highways, pursuant to rights-of-way granted by the owners of land, including municipalities and the Crown, or on freehold land it owns. In January 2021, the company expanded its relationship with RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration and contact centre solutions. The company is working together to enable Canadian small businesses to easily transition their legacy phone systems to the cloud via TELUS Business Connect, an all-in-one communications solution for message, video and phone. In February 2021, the company launched TELUS Global Connect, enabling its customers to customize and manage Internet of Things (IoT) device connectivity on cellular networks around the globe. The launch of TELUS Global Connect is part of a growing relationship between TELUS and Eseye, a pioneer of IoT connectivity management solutions, providing businesses with seamless cellular IoT connectivity to 700 mobile networks across 190 countries. In February 2021, the company announced the completed deployment of TELUS 4G LTE technology in isolated communities in Quebec’s Lower North Shore region, nearly one year ahead of the targeted completion date. In February 2021, the company announced a relationship with Worldplay Communications, a global SaaS company and leader in video management, to offer Canadian businesses, non-profit organizations and consumers a new way to stay virtually connected. Consumers have the ability to stream live events online and through the Optik TV platform, including community events, cultural or faith-based services and local sporting events, while businesses can evolve the delivery of virtual conferences, connect through secure video solutions, and create branded content pages where they can engage with their partners and customers. In March 2021, the company announced a five-year partnership with the University of Alberta (U of A) to establish a 5G Living Lab at the U of A campus to advance research and development of innovative technologies. In June 2021, in partnership with the Kanata North Business Association and Canada’s Centre of Excellence in Next Generation Networks, the company announced the launch of the 5G Innovation Zone in Ottawa’s Hub350. This innovation hub is designed to leverage emerging technology advancements, including edge computing, network slicing and IoT commercialization, to tackle real-world challenges. These technologies are foundational to unleash the potential of 5G and the TELUS innovation zone is expected to help realize both economic and societal value from these capabilities. In June 2021, the company launched PureFibre X, with upload and download speeds of 2.5 Gbps. PureFibre X plans include the latest Wi-Fi 6, enabling better quality connectivity and connections throughout the home. By leveraging Wi-Fi 6 technology with the company’s new PureFibre X, it can provide households with nearly limitless connectivity, enabling simultaneous 4K streaming, video conferencing, web surfing, gaming, smart home automation and smart home security. In July 2021, the company invested in Car IQ, a payment technology for vehicle fleets to pay for goods and services without the need for a credit card. The California-based company leverages the car’s telematics to identify the location and user in order to validate payment and significantly reduce fraud. The company is exploring working with its fleet and opportunities for potential resale. In July 2021, the company announced the launch of the TELUS Managed Cloud Security service, which supports an integrated cybersecurity strategy with unified controls and complete visibility across the customers’ infrastructure. Built in collaboration with cybersecurity leader Palo Alto Networks, TELUS Managed Cloud Security offers a comprehensive way to secure data wherever customers do business. In August 2021, the company announced that customers can control and monitor their TELUS SmartHome Security and entertainment system hands-free by using voice commands with the new TELUS Home Assistant skill for Amazon Alexa. Customers can use hands-free voice commands to set TELUS SmartHome Security functions such as arming their panel, locking and unlocking doors, setting the thermostat and turning lights on and off. In August 2021, the company made an investment in Australia-based Quintessence Labs, which has brought commercially ready, quantum-ready cryptography and true random number generation solutions to the cybersecurity market. The company is making strategic investments in companies that will protect the company and its customers against cybersecurity adversaries who are expected to be able to break encryption technology within the next five to 10 years. In September 2021, the company announced a multi-year agreement with General Motors Canada (GM) that will connect GM’s next-generation vehicles to its 5G network. The company is collaborating with GM to enable high-performance wireless network capabilities that will meet the unique needs of an all-electric and autonomous vehicle future. The first GM vehicles with built-in connectivity to its 4G-LTE and 5G network are expected to be introduced with the 2025 model year. In September 2021, the company announced the expansion of its Smart Building footprint by leveraging its technology to simplify day-to-day operations and elevate the resident experience. Partnering with Arlington Street Investments, the company is transforming a new boutique retail and residential rental development located on 17th Avenue in Calgary into a TELUS Smart Building, allowing residents and building operators the comfort of knowing that the property is safe, sustainable and connected. In September 2021, the company invested in the U.K.-based Unmanned Life, an autonomous ground and aerial drone platform. Initially focused on telecom infrastructure inspection, drones represent an opportunity to disrupt many industries, including ones that are routine, dangerous and surveillance-based. Leveraging its 5G network, the company is at an inflection point in drone adoption. Together with Hilo, the Hydro Quebec subsidiary that offers complete smart energy services for homes and businesses, in the third quarter of 2021, the company launched a pilot project in Quebec City to bundle its home automation and security technologies with Hilo’s smart home solutions to help make Quebec homes smarter and more eco-friendly while saving residents money. In December 2021, the company expanded its strategic relationship with IBM by deploying a Canada-wide 5G edge computing platform to enable enterprises across multiple industries to accelerate innovative solutions that deliver new value to their clients and operations. In September 2021, the company invested in RecoveryOne, which directly supports its virtual healthcare quality efforts, as it provides a comprehensive software solution to optimize a patient’s unique recovery journey following musculoskeletal surgery. The California-based company will work with the company as its preferred Canadian partner. In January 2022, the company officially launched TELUS Health Virtual Pharmacy, a patient-focused service designed to improve medication management by ensuring timely delivery of prescriptions direct to a patient’s home, providing unlimited access to virtual pharmacist consults, and providing tools to help manage dosing compliance. This virtual pharmacy service allows users to have unlimited one-on-one video and phone consultations with pharmacists from the comfort of their home, while also providing them with tools to keep track of their family’s medications through the service’s online dashboard. In May 2021, the company made an investment in Rise Gardens, a direct-to-consumer gardening product that is servicing the emerging connected indoor gardening segment. By leveraging modern hydroponic techniques, consumers will be able to grow leafy greens and rooted vegetables, supported by a mobile app to track, manage and engage with the growing experience. This investment is the latest in the company’s larger agriculture strategy, offering a natural complement to more traditional forms of production. In June 2021, Ignition by TELUS, the company’s supply chain software division, was a recipient of the Food Logistics 2021 Top Green Providers award, which recognizes companies that enhance sustainability within the cold food and beverage industry. Ignition by TELUS exists to combat food supply waste by producing a comprehensive suite of solutions designed to help distributors reduce waste, increase flexibility and agility, and increase visibility across the supply chain. In July 2021, TELUS Agriculture, together with Rabobank, a global food and agriculture bank, acquired Conservis, a company that integrates disparate farm technologies into one streamlined interface to manage the business of farming. Improving on-farm profitability and enabling the efficient sharing of farm data with trusted partners are foundational ingredients to ensure the sustainability and security of the company’s food system. With Rabobank and with the technology available in the Conservis platform, the company will be able to make the financial management of farms a more efficient process and unlock new opportunities for its customers across the food value chain. In September 2021, the company acquired the assets of Herdtrax Inc., a leading integrated online cattle record management software that allows users to capture data at birth and with every subsequent event through the animal’s life. Herdtrax will continue to work to bridge information gaps through an animal's life, providing the ability to track and share attributes to help with management decisions made across the beef industry. Herdtrax is already integrated with Feedlot Health Management Services by TELUS Agriculture, allowing farmers to share information with buyers, helping optimize production efficiency and overall animal health by supporting data-based decision-making for feedlot and calf grower clients. In September 2021, the company acquired Blacksmith Applications Holdings Inc., a SaaS-based trade promotion management, optimization and analytics (TPx) solutions provider, serving consumer goods manufacturers and retail customers. With Blacksmith Applications, TELUS Agriculture has a complete set of TPx and analytics capabilities, which strengthens its position as a marketing leader in the space. The company’s complementary solutions have high cross-sell potential with Exceedra, Ignition and Muddy Boots customers. Combined, the company aspires to offer a market-leading solution for retail and the food, beverage and consumer goods industries. In November 2021, the company invested in Toronto-based Ukko Agro, which provides a predictive analytics platform aggregating weather, soil and crop data to guide farmers on when to apply crop inputs (such as water and pesticides) up to a week in advance. The company will be working with it on resale and integration opportunities. In December 2021, the company made an investment in Full Harvest Technologies to help the company expand its ability to source and sell imperfect and surplus fruits and vegetables to customers across North America. This investment will support the company’s intention to make food more available and decrease waste. History The company was founded in 1993. It was formerly known as BCT.TELUS Communications Inc. and changed its name to TELUS Corporation in 2000.