About United Parcel Service

United Parcel Service, Inc. operates as a package delivery company worldwide. The company is a leading provider of global supply chain management solutions. The company offers a broad range of industry-leading products and services through its extensive global presence. The company’s services include transportation and delivery, distribution, contract logistics, ocean freight, airfreight, customs brokerage and insurance. The company operates one of the largest airlines and one of the largest fleets of alternative fuel vehicles under a global UPS brand. The company delivers packages each business day for approximately 1.6 million shipping customers to 10.2 million delivery recipients in over 200 countries and territories. In 2023, the company delivered an average of 22.3 million packages per day, totaling 5.7 billion packages during the year. Strategy The company’s well-defined strategy focuses on growing in the parts of its market that value its end-to-end network. The company is continuing on the journey to execute its Customer First, People Led, Innovation Driven strategy as it evolves business to be better and bolder. The company continues to leverage data and automation to deliver improvements to its network and unlock additional value for its customers through innovation. Products and Services and Reporting Segments The company has two segments: U.S. Domestic Package and International Package. The company’s remaining businesses are reported as Supply Chain Solutions. U.S. Domestic Package and International Package are together referred to as its global small package operations. Global Small Package The company’s global small package operations provide time-definite delivery services for express letters, documents, packages and palletized freight via air and ground services. These services are supported by numerous shipping, visibility and billing technologies including the company’s Digital Access Program, which embeds its shipping solutions directly into leading e-commerce platforms, enabling it to more broadly reach small- and medium-sized businesses and e-commerce markets. All of its services are managed through a single, global smart logistics network. The company combines all packages within this single network, unless dictated by specific service commitments. This enables the company to efficiently pick up customers’ shipments for any services at a scheduled time each day. The company offers same-day pickup of air and ground packages seven days a week. The company’s global smart logistics network offers approximately 180,000 entry points where customers can tender packages to it at locations and times convenient to them. This includes UPS drivers who can accept packages, UPS drop boxes, UPS Access Point locations, The UPS Store locations, authorized shipping outlets and commercial counters, alliance locations and customer centers attached to UPS facilities. The company offers a portfolio of returns services in more than 140 countries. In 2023, the company acquired Happy Returns, a technology-focused company that is managed and reported within Supply Chain Solutions, to provide innovative end-to-end return services and a consolidated returns solution for its enterprise retail customers. The company’s global air operations hub is located in Louisville, Kentucky, and is supported by air hubs across the United States (U.S.) and internationally. The company operates international air hubs in Germany, China, Hong Kong, Canada and Florida (for Latin America and the Caribbean). This design enables cost-effective package processing using fewer, larger and more fuel-efficient aircraft. U.S. Domestic Package The company is a leader in time-definite, guaranteed small package delivery services in the United States. The company offers a full spectrum of U.S. domestic air and ground package transportation services. The company’s U.S. ground fleet serves all business and residential zip codes in the contiguous United States. The company’s air portfolio offers time-definite, same-day, next-day, two-day and three-day delivery alternatives. The company’s ground network enables customers to ship using its day-definite ground service. The company delivers approximately 16 million ground packages per day, most within one to three business days. UPS SurePost provides residential ground service for customers with non-urgent, lightweight residential shipments. It offers the consistency and reliability of the UPS ground network, with final delivery often provided by the U.S. Postal Service. International Package International Package consists of the company’s small package operations in Europe, the Indian sub-continent, Middle East and Africa (together EMEA), Canada and Latin America (together Americas) and Asia. The company offers a wide selection of guaranteed day- and time-definite international shipping services, including more guaranteed time-definite express options than any other carrier. For cross-border ground package delivery, the company offers UPS Standard delivery services within Europe, between the U.S. and Canada, and between the U.S. and Mexico. UPS Worldwide Express Freight is a premium international service for urgent, palletized shipments over 150 pounds. Supply Chain Solutions Supply Chain Solutions consists of the company’s forwarding, logistics, digital and other businesses. Serving more than 200 countries and territories, the company strategically seeks to provide integration across increasingly complex, specialized and fragmented supply chains. Forwarding The company is one of the largest U.S. domestic airfreight carriers and airfreight forwarders globally. The company offers a portfolio of guaranteed and non-guaranteed global airfreight services. Additionally, as one of the world’s leading non-vessel operating common carriers, the company provides ocean freight full container load, less-than-container load and multimodal transportation services between most major ports around the world. The company is among the world’s largest customs brokers, measured by both the number of shipments processed annually and by the number of dedicated brokerage employees worldwide. In addition to customs clearance services, the company provides product classification, trade management, duty drawback and consulting services. The company provides brokerage services that coordinate a fleet of less-than-truckload and truckload vehicles for shipments requiring ground freight transportation in North America and Europe. Access to the UPS fleet, combined with a broad third-party carrier network, enables it to create capacity solutions for customers of all sizes across industries, delivered through a combination of people and technology. Customers can also access UPS services such as airfreight, customs brokerage and global freight forwarding. Logistics The company’s global logistics and distribution business provides value-added fulfillment and transportation management services. The company leverages a network of facilities in over 120 countries to seek to ensure products and parts are in the right place at the right time. The company operates both multi-client and dedicated facilities across its network, many of which are strategically located near UPS air and ground transportation hubs to support rapid delivery to business and consumer markets. The company continues to invest in the automation of its facilities to meet customer demand. The company offers world-class technology, deep expertise and a highly sophisticated suite of healthcare logistics services. With a strategic focus on serving the unique, priority-handling needs of healthcare and life sciences customers, the company continues to increase its complex cold-chain logistics capabilities both in the U.S. and internationally. In furtherance of this strategy and to broaden its reach and services, the company acquired Bomi Group and MNX Global Logistics. Digital and other Supply Chain Solutions businesses The company’s digital businesses leverage technology to enable a range of on-demand services. Roadie offers customers the convenience of same-day delivery, while Happy Returns offers innovative end-to-end return services that leverage The UPS Store network. The company also offers integrated supply chain and high-value shipment insurance solutions to both small and large businesses through UPS Capital, as well as a range of services through its other Supply Chain Solutions businesses. These services are important to meeting customers' needs and deepening customer relationships. Customers In 2023, the company served 1.6 million shipping customers and more than 10.2 million delivery recipients daily. For the year ended December 31, 2023, one customer, Amazon.com, Inc. and its affiliates, represented approximately 11.8% of the company’s consolidated revenues, substantially all of which was within its U.S. Domestic Package segment. Government Regulation The U.S. Department of Transportation (DOT), the Federal Aviation Administration (FAA) and the U.S. Department of Homeland Security, through the Transportation Security Administration (TSA), have primary regulatory authority over the company’s air transportation services. The company’s airport and off-airport locations, as well as its personnel, facilities and procedures involved in air cargo transportation must comply with TSA regulations. The company participates in the Civil Reserve Air Fleet (CRAF) program. The company’s participation in this program allows the U.S. Department of Defense (DOD) to requisition specified UPS aircraft for military use during a national defense emergency. The company’s ground transportation of packages in the U.S. is subject to regulation by the DOT and its agency, the Federal Motor Carrier Safety Administration (the ‘FMCSA’). The company’s ground transportation of hazardous materials in the U.S. is subject to regulation by the DOT's Pipeline and Hazardous Materials Safety Administration. The company also must comply with safety and fitness regulations promulgated by the FMCSA, including those relating to drug and alcohol testing and hours of service for drivers. The company sometimes participate in proceedings before the Postal Regulatory Commission in an attempt to secure fair postal rates for competitive services. The company’s ground operations are also subject to compliance with various cargo-security and transportation regulations issued by the U.S. Department of Homeland Security, including regulation by the TSA in the U.S., and similar regulations issued by foreign governments in other countries. The company’s activities in the U.S., including customs brokerage and freight forwarding, are subject to regulation by the Bureau of Customs and Border Protection, the TSA, the U.S. Federal Maritime Commission and the DOT. As the company uses radio and other communication facilities in its operations, the company is subject to the Federal Communications Act of 1934, as amended. In addition, the Federal Communications Commission regulates and licenses the company’s activities pertaining to satellite communications. The company is subject to a variety of evolving laws and regulations in the U.S. and abroad regarding privacy, cybersecurity, data protection and data security, including the European Union General Data Protection Regulation and China's Personal Information Protection Law. The company is subject to numerous federal, state and local laws and regulations governing employee health and safety, both in the U.S. and in other countries. Compliance with changing laws and regulations from time to time, including those promulgated by the U.S. Occupational Safety and Health Administration and state agencies. History United Parcel Service, Inc. was founded in 1907. The company was incorporated in 1999.

Country
Industry:
Trucking and courier services, except air
Founded:
1907
IPO Date:
11/10/1999
ISIN Number:
I_US9113121068
Address:
55 Glenlake Parkway, N.E., Atlanta, Georgia, 30328, United States
Phone Number
404 828 6000

Key Executives

CEO:
Tome, Carol
CFO
Newman, Brian
COO:
Data Unavailable